ERP Project and Customer Success Manager

Hello!

Before we get into things further, thank you for taking the time to read our advert and for taking an interest in ProScope.

A bit about us:

ProScope is the leading software solution providing complex project management capability within the NetSuite Suite Cloud Developer network (checkout www.suiteapp.com for details). We provide NetSuite users with functionality that otherwise isn’t available which opens new markets for NetSuite’s own sales teams globally.

We believe in developing an open, transparent, and friendly relationship with our clients and co-workers. As individuals, we are approachable and trustworthy. As a company, we are extremely committed to our clients and employees. We are reliable and strive to ensure that our work is always of the highest quality. We are proud of the work we do and are confident in our ability and expertise.

How could you help us achieve our goals?

We are excited about our future growth plans, and we are looking for talented ambitious individuals to join us on this journey. We value our employee's hard work and dedication.

What kind of work would you be doing?

This is a unique and interesting role which holds dual focus as a Project Manager and a Customer Success Manager.

As a PM:

• Leading the end-to-end project management process
• Collaborate with cross-functional teams including external partners to deliver the ProScope product activation as part of the wider NetSuite implementation.
• Develop project plans, schedules, and budgets to ensure project milestones are met on time and within budget.
• Identify and manage project risks, issues, and dependencies, and proactively implement mitigation strategies.
• Monitor project progress and communicate updates to stakeholders, ensuring transparency and alignment throughout the project lifecycle.

As a CSM:

• Serve as the main point of contact for assigned clients, building strong relationships and understanding their unique business needs.
• Conduct regular check-ins and follow-ups to understand client satisfaction, gather feedback, and address any concerns or issues.
• Collaborate with clients to identify opportunities for additional value and recommend tailored solutions to meet their evolving needs.
• Proactively manage client expectations, provide guidance, and ensure the successful adoption of our products and services.

Requirements

What achievements should you have so far?

• To add immediate value and to succeed in this role; you will be a seasoned project and customer success manager, preferably within ERP implementations.

• A project management certification (PMP, PRINCE2, or equivalent is highly advantageous) as well as a strong understanding of project management methodologies, tools, and best practices.
• This is the most important part!  We want to retain and build on our collaborative and engaging culture, so we need people to help us achieve this.
• You’ll possess superb interpersonal skills with the ability to build rapport and foster strong client relationships.
• Exceptional communication skills, both written and verbal, with the ability to convey technical concepts to non-technical audiences.
• Proven ability to manage multiple projects and clients simultaneously while maintaining a high level of attention to detail.
• Problem-solving mindset and the ability to navigate complex challenges with a solutions-oriented approach.
• Proficiency in project management software and CRM systems.
• Self-motivated, organized, and able to work independently as well as part of a collaborative team.

What about you?

• This is the most important part!  We want to retain and build on our collaborative and engaging culture, so we need people to help us achieve this.
• You’ll possess superb interpersonal skills with the ability to build rapport and foster strong client relationships.
• Exceptional communication skills, both written and verbal, with the ability to convey technical concepts to non-technical audiences.
• Proven ability to manage multiple projects and clients simultaneously while maintaining a high level of attention to detail.
• Problem-solving mindset and the ability to navigate complex challenges with a solutions-oriented approach.
• Proficiency in project management software and CRM systems.
• Self-motivated, organized, and able to work independently as well as part of a collaborative team.

Benefits

What will you get in return?

As well as a meaningful career with the opportunity to really develop and display your skills and ideas, you will also receive support, progression, training, and development.

Base salary will be between $83,000 and $89,000 per annum.

Heard enough?

What are you waiting for?  We are waiting for you…

Apply now!

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