Enterprise Hotel Account Manager

With millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations and maximize revenue.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global network that includes OpenTable and KAYAK's portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined.

Hospitality is all about taking care of others, and it defines our culture. You’ll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed.

The essence of the Account Manager role will be to manage a portfolio of our most important Hotel groups. Our Focus is on promoting retention and driving revenue growth via solutions that help our Hotel groups reach their operational and marketing objectives. Central to this role is the ability to understand the Hotel technology ecosystem and clearly articulate the unique OpenTable value proposition for Hotels. We are looking for data-driven relationship managers to grow revenue over time through a consultative approach to each assigned account

This is a remote position, with up to 25% domestic travel.

This position can be based in: Chicago, Boston, Philadelphia, Atlanta, DC, Orlando or Miami

In this role, you will:

• Own relationships with assigned Global Hotel groups and Hotel management companies, has the ability to conduct high quality conversations around tech strategy and F&B operations

• Provide high-quality, data-driven product and service presentations (both in person and online) that are customized for each partner to determine solution needs

• Develop and carry out engagement plans for assigned accounts, including training sessions, email communications, quarterly business reviews and regular troubleshooting calls.

• Navigate complex decision making and procurement processes to identify appropriate partners, including C-suite, customer tech teams and F&B operations staff.

• Provide internal and external reporting that help tell the OpenTable story as well as track progress on key results for customer and internal objectives

• Work with the OpenTable field team to ensure a tight coordination of plan for each account

• Own the administrative side of the account manager role, including documentation and feedback through wins/losses, forecasts & pipeline, as well as meeting notes and other account keeping activities on Salesforce and other OpenTable systems..

• Plan and complete strategy to drive adoption and usage of key product features and functionality against a target list of accounts

• Keep tabs on ongoing product and technology developments within the Hospitality space and understand how that applies to internal and external conversations

Please apply if:

• 5+ years of experience in B2B Enterprise level account management

• Interest or passion for the hospitality industry

• Self starter with the ability to take ownership of account portfolio

• A track record of owning and implementing critical initiatives to meet pre-set objectives

• Passionate about using data and analytics to inform decision-making and build cases

• Experience in managing multiple internal and external partners to tackle problems and achieve results, ranging from restaurant managers to software product managers

• Strong time management and comfort with administrative tasks

• Strong writing, presentation and social skills

• Knowledge of Google Suite, Microsoft Office

• Ability to work in an unstructured and forward-thinking environment

• College degree required

A few of the benefits you get at OpenTable:

• Work from (almost) anywhere; wherever you do your best work

• Focus on mental health and well-being

• Company paid therapy sessions through SpringHealth

• Company paid subscription to HeadSpace

• Company-wide weeks off each year - the whole team fully recharges (and returns without a pile-up of work!)

• Generous paid parental leave

• Generous paid vacation + time off for your birthday

• Paid volunteer time

• Health, dental & vision plans

• 401k with company match

• Focus on your career growth

• Enriched learning and development opportunities

• Leadership development

• Access to thousands of on-demand e-learnings

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this United States located role is $65,000-$90,000.

In addition to a competitive base salary, roles are eligible for additional compensation and benefits including: annual cash bonus; health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave and benefits.

Diversity, Equity, and Inclusion

OpenTable aspires to be a workplace that reflects the diverse communities we serve and a culture that is inclusive and welcoming. Hiring people with different backgrounds, experiences, perspectives, and ideas is critical to innovation and to how we deliver great experiences for our users and our partners. Representation matters.

We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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