Shift4

Tampa

Posted on: 27 January 2026

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Enterprise Account Management Director

Overview

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.

Summary

We are seeking an Enterprise Account Management, Director to lead and deepen relationships with our largest, most complex enterprise merchants. This role sits at the intersection of customer success, relationship management, and strategic advisory, ensuring our enterprise clients realize maximum value from our payments platform over the long term.

This position is well-suited for a seasoned payments professional with deep FinTech experience, particularly within enterprise-scale e-commerce and card-not-present (CNP) environments. You will serve as a trusted partner to some of the most sophisticated merchants in the industry, guiding them through complex payment ecosystems while advocating for their needs internally.

Responsibilities

Own the overall success, health, and retention of a portfolio of strategic enterprise merchants
Act as the primary point of contact and escalation owner for complex, high-impact accounts
Build and maintain trusted, long-term relationships with executive, technical, and operational stakeholders
Lead enterprise clients through onboarding, integrations, platform enhancements, and ongoing optimization initiatives
Partner closely with internal teams (Product, Engineering, Risk, Compliance, Operations, Support) to deliver seamless enterprise-level service
Proactively identify risks to account health and drive mitigation strategies
Conduct regular business reviews focused on performance, value realization, roadmap

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Tags

director

fintech

leader

management

lead

operational

health

e-commerce

non tech

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