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Posted on: 17 February 2024

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Engineering Manager Site Reliability

Job Posted: 1/4/24

Location: Americas (Pacific Time)

Hi there!

Zapier’s on a mission to make everyone more productive at work. With millions of people benefiting from automation, we're excited to keep expanding our product and team. As we continue to scale our product and grow our team, we’re looking for an experienced Engineering Manager to manage a remotely distributed team of Site Reliability Engineers.

Our Site Reliability Engineers collaborate closely with developers, aiding in the design, automation, and maintenance of services. While developers manage the services themselves, our SREs ensure they have the necessary tools and knowledge for success.

In this role, you'll work across various teams, ensuring your group offers the right support to developers. You'll coordinate multiple projects and collaborate directly with senior leaders to set project priorities. By nurturing your team's talents, you'll enhance application reliability through a software engineering approach to operations. This position allows you to impact every engineering team within the organization, utilizing a wide range of technologies. Maintaining strong relationships and effective communication with teams is key to your success.

When issues arise, your team will be there to address root causes, learn from failures, and establish a robust and resilient system for our customers. We prioritize solutions that automate problems rather than relying on manual efforts.

Join us in our mission to revolutionize productivity through automation!

Things We've Done Recently:

Developed numerous microservices within Kubernetes, spanning across multiple AWS accounts.
Actively participated in open-source Kubernetes initiatives to bolster our stack's autoscaling capabilities.
Scaled our infrastructure to effortlessly manage millions of daily requests.
Successfully executed substantial migrations involving hosting providers, database platforms, and stateful technologies.
Established efficient deployment pipelines utilizing GitLab and ArgoCD to facilitate continuous delivery.
Crafted user-friendly tools for instantaneously launching new Kubernetes services with a simple click.
Our journey has been filled with growth and innovation, and we're excited to continue pushing boundaries!

We know applying for and taking on a new job at any company requires a leap of faith. We want you to feel comfortable and excited to apply at Zapier. To help share a bit more about life at Zapier, here are a few resources in addition to the job description that can give you an inside look at what life is like at Zapier. Hopefully, you'll take the leap of faith and apply.

Our Commitment to Applicants

Culture and Values at Zapier

Zapier Guide to Remote Work

Zapier Code of Conduct

Diversity and Inclusivity at Zapier

About You

You're an effective team builder. This isn't your first leadership role and you've been in a direct leadership role for at least two years. You know how to hire, train, and develop Site Reliability Engineers from all backgrounds. You understand the benefits of building a diverse and inclusive SRE team. You value teamwork and believe in helping others feel safe to grow and develop. You help engineers get better at what they do, and you don’t need to be in the same room to help them succeed.
You have a background in site reliability engineering. You’re comfortable talking about SLOs, incident management, and building a culture of reliability. You have empathy for our customers and our engineers who use our systems and are eager to make improvements for them. You seek to reduce toil and understand what it means to take a software engineering approach to operations.
You're customer-focused. You seek to delight your customers. You have experience working directly with both internal and external customers to understand their needs. You know how to take a customer problem and help guide your team towards finding and implementing the best solution.
You have excellent communication skills. You regularly work with engineers and other stakeholders, balancing engineering concerns (such as technical debt) with product concerns. Not only do you know how to share your knowledge with the team and document things well so they can be consumed asynchronously (we do this a lot as a remote company), but you know how to communicate effectively with software and support teams.
You’re a strong leader. You lead by example and empathy, understand the business and how to prioritize project work, emphasize mentorship, and create an environment of learning. You understand that experimentation is essential and know how to support your team through that process. You encourage diversity of thought and know that the team is collectively stronger than any individual.
You know the cloud. You’ve designed and maintained highly available, cloud-based infrastructures in AWS or another cloud offering. You understand how to leverage infrastructure as code tools and have experience implementing best practices for reliability and observability. We use Terraform, Kubernetes, Redis, GitLab, and Datadog.
You can code. You have experience with a language like Python or Go to create automated tools. You believe in hands-off deployments and infrastructure as code. Well-honed expertise with the fundamentals of software development goes a long way here.
You value our values. At Zapier, our values are at the heart of how we work together and think about our customers. In our remote setting, they help develop trust and ensure we work and collaborate to democratize automation. You see how these values can empower meaningful work, thrive in a collaborative setting, and are eager to continue growing excited to be part of the team.

Things You’ll Do

Zapier is a fast-growing company, so you'll likely get experience on many different projects across the organization. Here are some things you'll probably do:

Collaborate closely with engineering peers to deliver high-quality, reliable, and efficient production software.
Champion the advancement of Site Reliability Engineering practices within the Engineering department.
Lead the development of incident management processes and on-call response procedures.
Operate within an agile framework to provide essential infrastructure for Zapier's engineering team.
Execute the strategic vision of Production Engineering by identifying and delivering relevant backlog items.
Foster effective communication, monitoring, and leadership through weekly one-on-ones and team meetings.
Keep the leadership team informed of your team's progress through approaches like one-on-one discussions, updates, and regular team gatherings.
Build rapport with each member of your Engineering Team (and beyond!) Support them through coaching and mentorship to help level up their skills.
Actively participate in recruiting, onboarding, and training new engineers at Zapier, which may involve refining interview assessments and documentation.

Zapier Compensation Guiding Principles

We believe all Zapiens should be rewarded competitively and equitably, using practices that are simple and transparent. This philosophy ensures we’re able to find, grow, and retain exceptional people from a broad range of backgrounds. Here’s how we define our compensation principles:

Competitive: Zapier pays well among the technology sector.
Equitable: Consistent pay practices; Pay for impact.
Simple: Pay is well understood, and pay practices are built for scale.
Transparent: Zapiens know how pay works, including how their pay is determined.

The pay ranges for this role are:

United States $184,000- $230,000- $276,000 USD

Canada $184,000- $230,000- $276,000 CAD

A Candidate's compensation package is finalized once the interview process is concluded and accounts for demonstrated experience, job knowledge, skills, abilities, and internal equity. We use a business impact approach to base pay, which means we set pay for all Zapier employees based on their demonstrated impact to Zapier’s success. In alignment with that philosophy, the upper half of a pay range is typically reserved for individuals who have consistently demonstrated a high impact in their current role and level while at Zapier.

For more information on Zapier’s Total Rewards please click here.

How to Apply

At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of education or companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.

After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!

Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.

Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com.

Application Deadline: The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.

Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.

#LI-Remote

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