Engineering Business Operations Analyst I

Meet The Team: 

Engineering Business Operations professionals identify, design, and manage the implementation of solutions to problems, projects or processes that impact the business. To that end, the ideal candidate should have a strong technical background working with enterprise software solutions, excellent critical thinking skills, knowledge of best practices in business processes, and a motivation to drive positive change.

What You'll Do:

• Provides a combination of administrative, analytical, and technical support for the organization.
• Uses and maintains relational databases and other reporting tools to analyze, compile, calculate, track, report and clean-up data pertaining to various reoccurring processes.
• Prepares, responds, and gathers data requests in various configurations.
• Develop and govern programs and processes by forming relationships and strong partnership with cross-functional teams to ensure all aspects of the business operations programs are supported and delivered to the highest standards.
• Drive repeatable success using data and process for decision making along with continuous improvement expertise for operational efficiencies and best practice sharing.
• Supports and optimizes those processes and workflows across the division to promote effective operations and enable us to be efficient and effective.
• Utilize Agile or related project management system to manage data, statistics, timelines, deadlines, meetings, tasks, etc., in an efficient manner. Create scorecards, track data, and produce metrics, tables, and/or other methods to demonstrate real-time data and results.
• Create reports, charts, graphs, and presentations to aid in communication of business results and fluctuations.
• Create end-user documentation (e.g., user guides, process flow charts, training materials) and deliver documents and presentations, as needed.
• Demonstrate the ability to manage and resolve critical incidents and escalations in a timely manner, using effective communication and problem-solving skills to minimize impact and risk.
• Engage with other teams in the company, representing the engineering group, forming relationships, helping find opportunities for collaboration and resolving blockers.

What You'll Need to Succeed:

• Demonstrates competences and technical proficiencies typically acquired through BS and 0-3+ years of experience.
• Requires moderate skill set and proficiency in discipline; completes important work under moderate supervision with some latitude for independent judgment.
• Experience with databases and/or management systems.
• Excellent communication skills with the ability to synthesize complex topics into succinct messages.
• Highly organized and deadline oriented as well as thrives in a fast-paced environment.
• Self-starter who can work independently.
• Ability to effectively work within and lead cross-functional teams with geographically dispersed team members throughout the globe.
• Ability to learn through on-the-job experience, training courses, and self-directed research.

Bonus Points: 

• Ability to communicate complicated concepts and recommended courses of action to engage internal stakeholders.
• Technology background with proven ability to quickly understand complex technology subjects.
• Highly customer-focused, business-oriented, and objective-driven.
• Ability to successfully manage multiple priorities and projects.
• Detailed-oriented with a natural curiosity and confidence to ask questions.
• Working knowledge and experience in Microsoft Office applications, including PowerPoint, Excel and Outlook.
• Fluent in English, both spoken and written.

Perks of Being a Full-time Torc’r

Torc cares about our team members and we strive to provide benefits and resources to support their health, work/life balance, and future. Our culture is collaborative, energetic, and team focused. Torc offers:  

• A competitive compensation package that includes a bonus component and stock options
• 100% paid medical, dental, and vision premiums for full-time employees  
• 401K plan with a 6% employer match
• Flexibility in schedule and generous paid vacation (available immediately after start date)
• Company-wide holiday office closures
• AD+D and Life Insurance 

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