Engagement Manager

Splash's mission is to develop the most innovative event technology on the planet to help marketers reach and engage their target audiences. From simplifying event asset creation to capturing attendee insights and measuring event impact, Splash enables marketers to efficiently scale event programs and connect event-driven engagement to business results. More than half of the Fortune 500 use Splash to streamline event marketing execution and optimize performance.

What we’re looking for 🔎

The Splash Professional Services team helps the world’s top brands solve their scaled event marketing challenges by utilizing our software to provide workflow, flexible, creative, and powerful integrations, and reporting with meaningful insights in regards to their event marketing operations and strategies. You'll become an expert Splash user while developing a deep understanding of event marketing program execution and analytics.

The Engagement Manager will own and manage the delivery of our SaaS Event Marketing solution to customers in diverse industries and segments, collaborate with them while focusing on absolute efficiency. The Engagement Manager will work with a great group of talented resources and will participate in and lead weekly/monthly client stakeholder touch points, internal project team meetings, evaluate the best execution for the projects, and seek opportunities for customer expansion.

In this role, you’ll get to…

• Oversee multiple assigned Implementation Projects within the Professional Services department, ensuring successful delivery, adherence to project goals and timelines, and high-quality outcomes.
• Provide expert knowledge and best practices on the implementation process for new customers and existing customers expanding their programs.
• Manage project deliverables, change orders, escalations, report on milestone status, and proactively identify and mitigate project risks.
• Coordinate and allocate internal resources in alignment with the project timeline and budget through customer acceptance.
• Build and maintain positive relationships with clients and internal teams, including Sales, Customer Success, Engagement, and Service Delivery, to ensure alignment and successful project outcomes.
• Provide a consultative approach by building and maintaining great customer relationships to make each project successful for both the client and Splash and seek ways to expand existing client relationships and form new client relationships
• Develop and maintain a deep knowledge of the Splash platform, the business processes involved in partnering automation, and best practices in partner management
• Strong business acumen, platform knowledge, and understanding of customer needs, with the ability to identify new business opportunities.
• Manage implementations where key metrics related to conversion or productivity are required for further expansion
• Participate in the pre-sales process to fully understand the client and their needs, tasks, and gathering requirements. Prepare Statements of Work.
• Leverage office productivity software (e.g. Salesforce, Google Sheets, Microsoft Office, Google Sheets, JIRA/Confluence, Mission Control, and Project Planning tools)
• Drive process improvements to streamline work and provide a higher value to our customers including Project Retros
• Inspire team with drive and motivation needed to aggressively meet commitments

Qualifications:

• Bachelor’s Degree in an applicable field
• 5+ years of relevant work experience in Software Implementations, Engagement Management, Project Management, Management Consulting, or Enterprise Software participating in and leading large, complex projects within an enterprise-wide environment.
• Knowledge of/Experience with hybrid methodologies across Waterfall (Traditional, Iterative) and Agile (Scrum, Kanban)
• Effective and detail oriented communication skills: written, spoken, Zoom, and presentations
• Proven ability to deliver highly accurate written documentation
• Self-motivated and capable of prioritizing and delivering tasks independently
• Highly skilled at interfacing with all levels of an organization and with direct customer/client management experience.
• Ability to negotiate with clients and manage contracts/Statements of Work
• Demonstrated ability to drive large, highly complex programs in a fast-paced, matrix management organization
• Ability to effectively and efficiently to identify potential issues that aid in decision making by mitigating risks and evaluate potential change orders (risk mitigation, change management)
• Ability to effectively prioritize workload and tasks to meet deadlines
• Ability to meet small travel requirement (10% maximum) - when relevant
• Project Management Professional (PMP/PMI) certification is helpful, but not required.
• Experience with Partnerships and resellers is helpful, but not required.
• Strong ability to create project documents for collaborative client needs and internal instructional documentation for project records

What we offer and other fun stuff!

We’re taking a new and improved approach to compensation and the way we #takecare of our Splashers. An approach that makes a lot more sense in this remote world we live in and looking toward the future of work. You can read more here. In a nutshell, we offer…

• 💰 Competitive base salary and stock options. Our success is your success 📈
• 💻 Brand new MacBook Pro / Linux and monthly stipend for work-from-home expenses.
• 🏥 Great healthcare benefits, with paid coverage for you and your family
• 🌴 Plenty of vacation days, with Splash-specific days off and 2 extra Mental Escape (M.E.) days per quarter to unplug from work
• 🗺 Remote first organization
• A bunch of other great perks/benefits that would make this description too long if we included it 😉

It doesn’t stop there! Although we’re a remote company, we understand the importance of in-person connection. 🛫 We have a yearly company offsite and fun virtual events with the rest of your team and the company.

What's next?

If you’re interested in joining the team, apply below and you can expect to hear from us soon 🙂. Please give us at least 2 weeks to get back to you, as it takes a little TLC to review applications and see if there's a possible fit for you here. We promise we’re not ignoring you by playing Pokemon all day or waiting anxiously for an NSYNC reunion 👀 It just takes a little TLC to go through all the applications and see if there’s a possible fit for you here.

When we find the right person, we try to put our best foot forward with an offer that excites you. We consider what you are looking for, the skills and experience you bring, what similar jobs pay and make sure there’s fair pay among those you’ll be working with. The base compensation amount for this role is targeted at $78,000 - $88,000 for those who are located in the United States. In addition to your cash compensation, every full-time employee will be able to participate in our employee equity program. Final offer amounts are determined by multiple factors including your experience and expertise and may vary from the amounts listed above. What we can’t quantify for you are all the exciting challenges, supportive team, and amazing culture we enjoy. Please click here to gain invaluable insights from our Splash Culture Book.

At Splash, we believe that big ideas and great communities come from a team that celebrates diversity of all kinds. We are committed to being an equal opportunity workplace and encourage people from all backgrounds to apply. 

We collect personal information (PI) from you in connection with your application for employment with Splash, including the following categories of PI: identifiers, 8 personal records, 9 commercial information, 10 professional or employment information, 11 non-public education records 12 and inferences drawn from your PI. 1314 We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at [privacy@Splashthat.com]. 

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