Engagement Manager

At HackerRank, we help over 3,000 of the most prestigious logos across industries find, hire, and upskill amazing developer talent using our SaaS-based Developer Skills Platform. We pioneered and continue to lead the developer skills market with the ethos of “Skills over Pedigree”. Everyone at HackerRank is passionate about the mission and we are looking to add smiling faces to help us “Accelerate the World’s Innovation” by making skills matter more the pedigree. This position is full-time and Remote within the United Kingdom.

As an Engagement Manager, you will be part of our Professional Services team. The Professional Services team is a critical part of our overall go-to-market strategy and takes the lead in delivering expertise to all of our most important customers. You might say it's a little bit of Professional Services and Customer Success all in one role so it does include a fair amount of non-billable work. The primary purpose of our professional services team is to make our customers successful.

**This contractor role is approximately 12 months long, due to a maternity leave.

• • Consult with customers to understand issues and solve problems with expert advice or delivery of projects and programs.
  • Deliver Projects that you expertly scope and project manage to a successful conclusion. 
  • Manage Programs that allow HackerRank to stay engaged with customers for extended engagements in support of customer retention or ongoing managed services.
  • Collaborate with and lead teams in support of customer projects and programs.
  • Ownership and accountability in delivering Customer Delight throughout all phases of the customer journey
  • Belong to an amazing team that values what you do.

• 4+ years of experience in hands-on delivery in a SaaS environment.
• You enjoy taking a consultative approach and being an industry and product expert.
• Excellent organization skills, attention to detail, and familiarity with project management practices.
• Ability to lead cross-functional teams and deliver projects on schedule.
• Excellent written, verbal, and presentation skills, with the ability to effectively explain concepts to both technical and non-technical audiences.
• Expertise in establishing project governance and maintaining peer relationships with customer executives.
• Capability to deal with ambiguity and uncertainty and the ability to shift gears gracefully.

• Working knowledge of human resources, talent acquisition or learning & development.

HackerRank is a Y Combinator alumnus backed by tier-one Silicon Valley VCs with total funding of over $100 million. The HackerRank Developer Skills Platform is the standard for assessing developer skills for 3,000+ companies across industries and 23M+ developers around the world. Companies like LinkedIn, Stripe, and Peloton rely on HackerRank to objectively evaluate skills against millions of developers at every step of the hiring process, allowing teams to hire the best and reduce engineering time. Developers rely on HackerRank to turn their skills into great jobs. We’re data-driven givers who take full ownership of our work and love delighting our customers!

HackerRank is a proud equal employment opportunity and affirmative action employer. We provide equal opportunity to everyone for employment on the basis of individual performance and qualification. We never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

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