Engagement Manager

What You’ll Be a Part Of:
ActionIQ is a new kind of customer data platform that lets marketing teams tap directly into central data sources and activate it anywhere in the customer journey. Unlike traditional CDPs, ActionIQ keeps data securely where it lives and makes it easy for marketers to design personalized interactions that unlock revenue across the entire customer lifecycle. We are backed by top-tier VCs Andreessen Horowitz, Sequoia Capital, and March Capital. We partner with enterprise brands such as Albertsons, e.l.f., Dell, The Washington Post and many more to achieve growth through extraordinary customer experiences.

The Team You’ll Join:
The Engagement Team at ActionIQ plays a critical role in optimizing our clients’ engagement with the ActionIQ platform. In order to gain customer referrals, maximize client satisfaction and minimize customer churn, we provide relevant services and strategic guidance to key customer stakeholders. 

As a Senior Engagement Manager, you’ll report to an Associate Director, Engagement. You will play a leadership role in maintaining client satisfaction and loyalty by ensuring the customer achieves exceptional value through the partnership with ActionIQ.

Please note, this position is open to NYC based, Hybrid employees and Remote West Coast at this time.

One year from now you will have:

• Led the customer relationship at multiple enterprise accounts, designed the project roadmap with the ActionIQ platform, and executed against it. 
• Built strong relationships with key customer stakeholders and deeply understood their business needs
• Provided expert recommendations to our customers on how to expand AIQ usage to drive business value
• Worked alongside other Professional Service team members to deliver quality solutions to complex customer problems
• Worked closely with the Product, Design, and Engineering teams to drive future direction of the software based on client needs

How You’ll Contribute:

• Manage large-scale SaaS implementation projects with numerous verticals, working with customer leadership teams to prove value provided by ActionIQ
• Serve as primary point of contact and project manager between the customer and all internal teams, including tracking and delivering on commitments to customer, and leading internal and external meetings 
• Collaborate directly with the customer to understand the goals, testing strategies, and execution plan for marketing programs
• Maintain strong relationships with the customer’s end user teams and project stakeholders, including data, analytics, and marketing teams
• Develop use cases and collect success stories to drive increased platform usage and ensure awareness of customer success at all levels within customer organization
• Direct and develop project budgets and timelines for customers, managing the overall project team on a day-to-day basis
• Engage as needed in pre-sales conversations to facilitate services scoping and contracting and to highlight post-sales services processes and their value to customers

What You Bring

• 7+ years of experience in a consulting/ system integrator company, in a customer facing role, managing enterprise level, complex enterprise SaaS implementations 
• Experience working with large datasets, response metrics, trends, and marketing measurement methodologies
• Willingness to travel up to 30% of the time
• Knowledge of SQL or other coding languages preferred. Note, the Sr. EM  is not expected to write any code, but the knowledge can be very helpful for technical conversations

Our work is broad and complex in nature - please don't rule yourself out if you do not meet every requirement.

Compensation:  

• Our compensation package includes base salary, stock options, and the great benefits shown below. The salary range for this role is: $140,000 - $157,500

Benefits & Perks Preview: 

• Stay Happy and Healthy: Enjoy leading Medical, Dental and Vision benefits, 401k, FSA, Commuter Benefits, Gym Reimbursement, flexible PTO and 12-weeks paid parental leave
• Accelerate Your Career: Opportunities to explore, enhance, and expand your skill set through conferences, workshops, and access to Udemy learning courses.
• Enjoy the View: We have a beautiful office in NYC right on Madison Square Park, and local employees come into the office on a hybrid schedule, three days a week (M, W, Th) #LI-Hybrid. Office perks include catered lunches, a stocked kitchen with beverages and snacks, and monthly social hours.
• Join a Community: Work with a fun, inclusive, and smart team of people as we build a New York City based enterprise software company.
• For additional information about all of our benefit offerings, check out our Careers page. 

Learn from your future colleagues: 

• For the latest on our people and products visit: 
• Product Blog
• Tech Blog 
• Life At ActionIQ

Your Interview Journey:

• Check out this guide for an overview of our interview process. 

ActionIQ is committed to building an inclusive, equitable, and diverse organization. We embrace equal opportunities for all applicants and want to foster a culture of belonging for our employees. We recognize and appreciate that the more inclusive we are, the better we will function as a team. AIQ welcomes applicants of any race, color, ancestry, religion, sex, national origin, gender identity, gender expression, age, marital or family status, disability, military veteran status, and any other status or background.

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