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Cityblock Health


Posted on: 19 February 2024





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Employee Relations & Compliance Manager

#communityhealth #healthcare

About Us:

Cityblock Health is the first tech-driven provider for communities with complex needs—bringing better care to where it’s needed most, block by block. Founded in 2017 on the premise that “health is local” and based in Brooklyn, we are backed by Alphabet’s Sidewalk Labs along with some of the top healthcare investors in the country.

Our mission is to improve the health of underserved communities. Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we meet our members where they are, bringing care into the home and neighborhoods through our community-based care teams and Virtual Care offerings.

In close collaboration with community-based organizations, local providers, and leading health plans, we are reorganizing the health system to focus on what matters to our members. Equipped with world-class, custom care delivery technology, we deliver personalized primary care, behavioral health, and social services to deliver a radically better experience of care for every member and community we serve.

Over the next year, we’ll grow quickly to bring better care to many more members and their communities. To do this, we need people who, like us, believe that everyone should have good care for what matters to them, in their community. 

Our work is grounded in a belief in the power of a diverse community. To close gaps in care and advance equity in the communities we serve, we have to start with making our own team diverse and inclusive. Our ways of working are characterized by creativity, collaboration, and mutual learning that comes from bringing together a community from diverse backgrounds and perspectives. We strive to ensure that every person on the Cityblock team, and every Cityblock member, feels supported and included as a part of our community.

Our Values:

  • Aim for Understanding
  • Be All In
  • Bring Your Whole Self
  • Lean Into Discomfort
  • Put Members First

About the Role:

We are seeking a highly skilled and experienced Employee Relations Manager specializing in end-to-end ER Case Management, compliance, and policy writing to join our team. As the ER Manager, you will be responsible for managing all aspects of employee relations within our organization, ensuring that our employees are engaged, motivated, and supported throughout their employment journey through the development of policies as well as consistent application of policies in disposition of employee cases.


Reporting to our Sr. Director of People Business Partners, you will assess, develop, manage, and support: 

  • Employee Relations Strategy: Develop and implement an effective employee relations strategy to foster a positive and productive work environment. This includes promoting open communication channels and ensuring fair and consistent treatment of all employees. 
  • Investigations and Terminations: Own end-to-end intake, management, resolution, and reporting of investigations, terminations, and conflict resolutions, including providing summaries and metrics report outs.
  • Employee Engagement: Design and implement initiatives to enhance employee engagement and satisfaction. This may include conducting employee surveys, implementing recognition programs, and organizing team-building activities. 
  • Conflict Resolution: Serve as a point of contact for employees regarding workplace issues, conflicts, and grievances. Provide guidance and support to managers and employees to resolve conflicts in a fair and timely manner. 
  • Performance Management: Collaborate with managers to develop and implement performance issues management processes, investigations, and coaching. Provide guidance on addressing performance issues and facilitating performance improvement plans. 
  • Policy Audit: Curate and assess our current policy inventory to determine what is in place and what needs to be revised and created.
  • Policy Development: Develop, update, and communicate HR policies and procedures to ensure compliance with employment laws and regulations. Ensure policies are fair, consistent, and aligned with the organization's values. 
  • Employee Communication: Coordinate and facilitate effective communication channels between management and employees. This includes disseminating important information or policy changes through various communication channels. 
  • Employee Well-being: Promote employee well-being by implementing policies that support work-life balance, mental health, and overall employee wellness.

Requirements for the Role:

  • 5+ years of experience in HR/People, ideally in an Employee Relations capacity
  • 4 years of Legal writing experience specifically used in the development of company policies
  • Experience using various Case Management Systems including Workday and/or Employee Relations Ticketing Systems
  • Proven experience in conducting HR investigations
  • Strong mediation and conflict resolution skills
  • Ability to maintain sensitive and confidential information on HR matters
  • Proficient in Google Suite and Microsoft Office, specifically Excel and Powerpoint


Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.


We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.

We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement benefits, participation in the company’s equity program, paid time off, including vacation and sick leave. The expected salary range for this position is $90,675 to $125,000. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location.

Medical Clearance (for Member-Facing Roles):

You must complete Cityblock’s medical clearance requirements, which include, but may not be limited to, evidence of immunity to MMR, Hepatitis B, Varicella, and a TB screen, or have an approved medical or religious accommodation that precludes you from being vaccinated against these diseases.


Covid 19 Update - Please Read:

Cityblock requires those hired into this position to provide proof that they have received the COVID-19 vaccine.  Any individuals subject to this requirement may submit for consideration a request to be exempted from the requirement (based on a valid religious or medical reason) on forms to be provided by Cityblock.  Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption.  Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed. This vaccination requirement is based, in part, on recently established government requirements.  The requirement is also based on the safety and effectiveness of the vaccine in protecting against COVID-19, and our shared responsibility for the health and safety of members, colleagues, and community.

The COVID-19 pandemic has severely impacted the health and lives of people around the world, including the vulnerable populations Cityblock serves. As a healthcare provider, Cityblock holds ourselves to the highest standards when promoting the health and safety of those who we serve. Given that the COVID-19 vaccines are one of the most powerful tools to fight this disease and save lives, Cityblock is implementing a COVID-19 booster mandate for Washington, D.C. employees under the guidance of local/state mandates.


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