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Thumbtack company logo


USA, Canada, Philippines

Posted on: 11 October 2023





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Employee Experience & Events Manager

A home is the biggest investment most people make, and yet, it doesn’t come with a manual. That's why we’re building the only app homeowners need to effortlessly manage their homes —  knowing what to do, when to do it, and who to hire. With Thumbtack, millions of people care for what matters most, and pros earn billions of dollars through our platform. And as one of the fastest-growing companies in a $600B+ industry — we must be doing something right. 

We are driven by a common goal and the deep satisfaction that comes from knowing our work supports local economies, helps small businesses grow, and brings homeowners peace of mind. We’re seeking people who continually put our purpose first: advocating for pros and customers, embracing change, and choosing teamwork every day.

At Thumbtack, we're creating a new era of home care. If making an impact and the chance to do good inspires you, join us. Imagine what we’ll build together. 

Thumbtack by the Numbers

  • Available nationwide in all 3,143 U.S. counties
  • 75 million+ projects started on Thumbtack
  • About 4 million customers in the last 12 months
  • Pros earn billions on our platform
  • About 10 million 5-star reviews for our stellar pros 
  • 1000+ employees and $3.2 billion valuation (June, 2021) 
About the Employee Experience Team

At Thumbtack, we believe in the power of our people. We know that with the right culture, development and support, our people can achieve anything. 

The Employee Experience team within the People/HR organization builds meaningful employee experiences for all Thumbtackers globally within the framework of our virtual-first, not virtual-only work model. Our function leads Thumbtack’s Future of Work program management and drives most elements of this model, including Real Estate & Workplace, Communities, Virtual Connection & Ways of Working, and Travel, Offsites & Events. 

Our mission is to curate an incredible company culture and enhance employee wellbeing and connectedness by fostering an inclusive environment where all employees have opportunities to connect and build strong bonds with their peers in meaningful and memorable ways. We enhance the employee experience globally through team events and in-person gatherings, recognition, employee perks, and creating an authentic sense of belonging and community at Thumbtack.

About the Role

Thumbtack believes in the power of virtual-first work to unlock a fundamentally better employee experience - empowering employees to work from anywhere while growing their careers at Thumbtack.

Virtual-first work as a day-to-day model allows us to operate as a unified team, maximizing impact regardless of location. Simultaneously, our virtual-first work vision is grounded in the belief that in-person connections, and events, and team offsites for our distributed workforce are the backbone for forming meaningful bonds, developing new relationships, building a strong sense of community & culture, and ultimately - building a stronger Thumbtack. We are virtual first, not virtual only!

The individual in this role will bring our Future of Work vision to life by curating in-person experiences & connections for Thumbtack employees through memorable events/retreats and multi-day Team Offsites for Thumbtack employees. 

This role will report directly to our Head of Employee Events and work collaboratively with stakeholders across the business and EX team to provide overall events support & production. This may include: ideation, process management, content & programming, customer support, managing travel programs, communications, and more. This role will also contribute to the other pillars of the Employee Experience function in partnership with our global team.

Our event sizes and scope may range from 10-1,000+ attendees, including events and offsites at varying levels from leadership only to function-wide and curated & produced all company retreats.

Please note: our events are in-person. This role will require domestic travel up to two times per quarter, including in-person attendance at Thumbtack events. Average annual travel is expected to be six domestic trips and one international trip (to the Philippines) annually.

  • Own the events lifecycle from ideation to project planning, coordination of event logistics, budget management, execution and post-event reporting
  • Manage relationships with event agency, vendors, and/or internal cross functional partners on all aspects of event production including but not limited to: communications, registration, travel and expenses, accommodations, staffing, F&B, programming and content
  • Set up systems and processes to keep EX and events projects organized, on track, and with operational efficiency, and propose new tools/software as needed
  • Be the front lines for our EX team in managing all customer support forums and channels for our employees 
  • Be a strategic thought partner in developing future programs and agendas and ideate creative solutions, event concepts and programming/content that aligns with teams’ needs and company vision
  • Collaborate with and support our Philippines team for PH and global events both in planning and onsite execution 
  • Partner with the rest of the EX team on other experience initiatives such as Local Communities, holiday parties, company culture & ways of working, rewards & recognition, workplace experience, virtual connection & engagement, and more
What you’ll need

If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.

  • 10+ years professional experience, preferably in People programs and/or employee experience, with a minimum of 7+ years of direct in-house or agency experience successfully managing and producing large and small scale events and offsites for employees (30-800+ people)
  • A collaborative culture carrier, with a genuine passion for the employee experience and for curating memorable and meaningful in-person experiences for your colleagues 
  • An effective multi-tasker who successfully navigates a fast-paced environment, multiple priorities, and a robust events calendar
  • Meticulous attention to detail and time management skills, with the ability to work effectively both independently and as part of a team on multiple projects
  • Strong ability to work and partner cross-functionally - with senior leaders, stakeholders, and employees at all levels - to identify business needs from in-person gatherings and incorporate/act on feedback 
  • Exceptional interpersonal relationship building and communication skills, both spoken and written, with a flair for writing events communications and Slacks that are both informative and fun/engaging and using G-Suite programs to convey ideas and execute program/event management
  • Possesses an owner mentality. Not be afraid to roll up your sleeves — executing events onsite with agility, a can-do attitude and a customer-service mindset
Bonus points if you have
  • Experience working in a fast-paced or high-growth tech company with regionally and globally distributed teams. Bonus for experience working with teams in the Philippines. 
  • Experience curating employee-focused events (vs solely experienced with marketing/sales events and conferences)
  • Experience using multimedia to create engaging content (video, graphics, etc.)
  • Experience with the following tools and systems: Slack, Coupa, IronClad, Google Forms

Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Canada or the Philippines. Learn more about our virtual-first working model here

For candidates living in San Francisco / Bay Area, New York City, or Seattle metros, the expected salary range for the role is currently $130,000 - $170,000. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.

For candidates living in all other US locations, the expected salary range for this role is currently $110,000 - $145,000. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.


Benefits & Perks
  • Virtual-first working model coupled with in-person events
  • 20+ company-wide holidays including two week-long shutdowns 
  • Libraries (collaborative workspaces) in San Francisco, Salt Lake City, Toronto, and Manila 
  • Stipends for remote work support, home office set-up and Thumbtack services (North America) 
  • WiFi reimbursements 
  • Cell phone reimbursements (North America) 
  • Employee Assistance Program for mental health and well-being 

Learn More About Us

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. 

Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com

If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/ .



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