Ecommerce Support Analyst

• Implement and manage Elevar’s software, including Google Tag Manager containers, ensuring accurate tracking and data collection.
• Provide exceptional technical support to clients using Shopify, Google Tag Manager, Google Analytics, and Google Ads, Facebook Business Manager, and other marketing destinations.
• Troubleshoot and resolve technical issues related to website functionality, integrations, tracking, and online advertising campaigns.
• Troubleshoot Google Analytics, Facebook, and Google Ads data when data outcomes are not appearing as expected.
• Assist in the development and execution of tracking solutions that align with clients' objectives.
• Stay up-to-date with industry trends and emerging technologies to provide innovative solutions and recommendations.

Requirements

• Proficiency in Shopify, including theme customization, app integration, and basic backend management.
• Strong experience with Google Tag Manager, including the ability to create and manage tags, triggers, and variables.
• In-depth knowledge of Google Analytics, including setting up goals, tracking e-commerce metrics, and generating custom reports.
• Excellent problem-solving skills and the ability to diagnose and resolve technical issues effectively.
• Strong communication skills to interact with clients, understand their needs, and explain technical concepts clearly.
• Detail-oriented mindset with a focus on accuracy in tracking and reporting.
• Prior experience in an agency or client-facing role is a plus.
• Ecommerce certifications or relevant training are desirable but not mandatory.
• Proficiency in Javascript is desirable but not mandatory.

Benefits

• 100% health/dental/vision insurance for US employees, and 401K option
• Annual company retreat, and other home office perks such as a $2,500 stipend for new employees to use towards their home office that you get to keep
• We invest in your development with a $1,000 per year professional development stipend for conferences, courses, or anything that may help you grow

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