Ecommerce Manager

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.  

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!  

We are looking for a dynamic and experienced B2B Ecommerce Manager to lead the development and implementation of our e-commerce strategy from the ground up. You are a highly technical individual who can collaborate effectively across departments to drive growth and enhance the customer experience.

In this role, you that will drive the development and customer adoption of e-commerce for Brightspeed Business. You will have experience creating and implementing a B2B e-commerce solution in the telecom industry. You can’t be afraid to do hard work and collaborate extensively with other key teams (sales, product, IT, etc.). You will also evaluate ongoing results of the customer’s digital journey to buy online and recommend/drive improvements where necessary. Preference will go to candidates with experience in the telecom industry, with a deep understanding of B2B e-commerce best practices and technologies. If you are a highly technical, e-commerce pro… please apply!

As the Ecommerce Manager, your duties and responsibilities will include:

• Develop and execute a comprehensive B2B e-commerce strategy aligned with company objectives and market trends
• Lead the selection, design, development, and optimization of our B2B e-commerce platform, ensuring seamless functionality and user experience
• Identify and prioritize key features and functionalities to enhance the online purchasing process for B2B customers
• Collaborate with cross-functional teams, including marketing, sales, IT, and product management, to align e-commerce initiatives with overall business goals
• Utilize data analytics and customer insights to drive continuous improvement and optimization of the e-commerce platform, with a strong focus on results and reporting
• Monitor and analyze key performance indicators (KPIs) to track the success of e-commerce initiatives, identify areas for improvement, and drive actionable insights
• Develop and implement a robust reporting framework to communicate e-commerce performance metrics and insights to stakeholders at all levels

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor's degree in Business, Marketing, Information Technology, or a related field
• 5+ years of experience in the telecommunications industry
• 5+ years of experience with B2B e-commerce and digital marketing
• Proven track record of successfully developing and implementing e-commerce strategies that drive revenue growth and improve customer satisfaction
• Strong technical proficiency, including experience with e-commerce platforms (e.g., Magento, Shopify Plus) and web development technologies (HTML, CSS, JavaScript)
• Experience managing external agencies and overseeing RFP processes for e-commerce projects
• Excellent analytical skills with the ability to interpret data and insights to inform decision-making
• Exceptional project management skills with the ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Strong communication and interpersonal skills with the ability to collaborate effectively across departments and influence stakeholders at all levels
• Results-oriented mindset with a keen focus on achieving measurable outcomes and driving continuous improvement through data-driven insights

 

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WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Diversity, equity and inclusion are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer/Veterans/Disabled

For all applicants, please take a moment to review our Privacy Notices:  

• Brightspeed’s Privacy Notice for California Residents
• Brightspeed’s Privacy Notice

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