eCommerce Customer Service

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SERVICE: Business Support VA

REQUESTED EXPERIENCE TIER LEVEL: Entry-Junior ONLY
SHIFT TIME ZONE: Pacific Standard Time

Number of VAs: 1
Hours:
Monday-Friday 2 PM - 6 PM PST
(with the potential to increase to full-time hours)

Gender preference: none
Accent: neutral

• Responding promptly to customer inquiries.
• Communicating with customers through phone, live chat, email, and social media
• Acknowledging and resolving customer inquiries.
• Processing returns, exchanges.
• Keeping records of customer interactions, transactions, and comments.
• Communicating and coordinating with colleagues as necessary.
• Ensure customer satisfaction and provide professional customer support.

• Experience working in customer service.
• Experience working with customers located in the US.
• Clear written and verbal communication.
• Experience on these platforms would be nice to have:
  Shopify
  Zendesk/Gorgias, or similar CRM platforms

Client Industry: Retail and eCommerce (customer service)
IMPORTANT Client note: We will require these VAs to work Christmas Eve and Christmas if the holiday falls on their scheduled shift.

• Competitive rates
• Weekly payments
• Annual rate increase (based on performance)
• Paid time off
• Paid holidays
• Various open roles are available
• Free training and upskilling
• Constant support and guidance from managers and mentors
• Clear schedules and guidelines
• A vibrant community always ready to support you
• And more!

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