Documentation Specialist

Bloomerang combines the best tools, resources, and people to provide a world-class experience for tens of thousands of nonprofits, allowing them to raise more money and do more good in the world. Our powerful software and stellar customer service have made us one of the highest rated fundraising/donor CRMs on the market.

In addition to creating thriving nonprofits, we’re also in the business of creating thriving employees. At Bloomerang, you’ll be a part of a mission-driven culture built on the core values of Empathy, Unity, and Transparency. We know the key to our success is our people, and we’re proud to be home to some of the most innovative and skilled employees in the workforce today.

The Role

As a Documentation Specialist on the Rev Ops team, you’ll be responsible for translating complex technical information into clear, accessible documentation. This clarity enhances communication and understanding of our operational processes and their technical aspects. Ultimately, your contributions will strengthen our company knowledge bases and serve as a reference for troubleshooting and decision making. 

What You Will Do

• Create, review, and edit documentation
• Collaborate with SMEs and other stakeholders to gather information, clarify concepts, and validate content
• Manage the RevOps knowledge base
• Create user support documentation and training

What You Need to Succeed

• Strong writing skills with an emphasis on clarity, conciseness, and grammar
• Attention to detail
• Effective communication skills
• Ability to meet deadlines

Nice to Haves But Not Required

• Prior experience creating technical documentation and/or system diagrams

Benefits

Health + Wellness
You’ll have access to generous health, vision, and dental insurance options as well as, Fringe, a platform where you choose the perks and services that best meet your individual needs and enhance your quality of life. Employees receive Fringe points on a monthly basis and can spend them on a wide range of perks and services such as DoorDash, Talkspace, AirBnb, and more!

Time Off

You’ll get a competitive PTO package that includes 20 PTO days, 3 flex days, 4 optional volunteer Days, 12 paid holidays, as well as paid parental leave.

401k

You’ll receive a 401k match to help invest in your future.

Equipment
Everything you need to be successful, shipped right to your door.

Compensation

The salary range for this position is: $59,000 - $88,000. You may also be eligible for a discretionary bonus. Actual compensation within the range will be dependent on your skills, experience, qualifications, and location, as well as applicable employment laws.

Location

This is a permanent, full-time, fully remote position. Employees living in Indianapolis, IN are welcome to work from our company headquarters. We do not offer Visa sponsorship or relocation assistance at this time. 

Accommodations

Applicants who require accommodations may contact careers@bloomerang.com to request an accommodation in completing an application.

Bloomerang is an Equal Opportunity Employer. Individuals seeking employment at Bloomerang are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. 

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