Disputes Officer

The Role

This is an exciting and challenging position for a highly motivated, customer-focused and confident individual who is looking to be part of a high-growth financial services business. Reporting to the Disputes manager you will be part of a busy team responsible for the day-to-day management and resolution of all cardholder transaction disputes referred over by the Customer Service Team.

We are looking for someone with:

• Customer service experience (Essential) 
• Experience working in an FCA regulated environment (Essential) 
• Transaction disputes/chargeback experience (Desired) 
• Passion for the customer journey
• Empathy 
• A friendly and caring nature

What’s in it for you:

• Salary banding £26,000 - £27,000 
• Generous monthly incentives
• £1000 annual learning budget to spend on your personal development
• 28 days holiday (plus bank holidays)
• Plenty of opportunities to develop, grow, and progress - we’re invested in your career!
• Our Cardiff office is in the city centre - close to public transport links and local amenities and we even have dogs in the office!
• We provide free breakfast and snacks (Our kitchen is always fully stocked)
• We’re a social bunch - we regularly plan fun social events!

We place a huge emphasis on continual learning and have created an environment where this is possible every day. Internal mobility is important to us and our goal is to help every employee realise their aspirations. Why not check out here what you need to do to progress in this role at Capital on Tap.

Check out more of our benefits, values, and mission here.

Diversity and inclusion

We want to be a place where a diverse mix of talented people want to come and do their best work and most importantly feel included and that they can be their authentic selves. We welcome, consider, and encourage applications from anyone who shares this passion.

How to apply

If you want to progress your career within a fast-growing, profitable fintech then click apply (all we ask for is your CV and contact details) and we will get back to soon!

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