Director of User Experience Berlin

Get to know us

At eyeo, we transform the internet into a trusted, sustainable and accessible place where users regain control over their experience, content creators and publishers are rewarded for their content, and advertisers and consumers can connect on mutually agreed terms.

eyeo’s market-leading ad-filtering technology powers products like Adblock Plus and AdBlock as well as technical integrations for popular browsers. Our solutions empower users to control their online experience and privacy, while providing monetization for content creators, publishers and advertisers.

In combining our partnerships and our subsidiary products, our technology reaches 350 million monthly active users worldwide.

eyeo is a global employer of over 300 people working remotely in more than 30 countries (predominantly North America and Europe) with our HQ in Berlin and small offices in Cologne, Toronto and NYC (planned soon).

How we work

eyeo has colleagues based all over the world. We love our diversity and take great pride in our company culture. We practice an independent, remote workstyle with work distributed in cross-functional matrix teams that span predominantly EST and CET time zones. If working remotely isn’t for you, we also have a large office in Berlin and soon in NYC that you can choose to work from. We meet twice a year as a team and host once a year an all-company retreat, our Summer Week. By enabling remote work and in-person sessions, we have built a hybrid culture that provides a unique dynamic of flexibility and belonging.  

What you'll do

As Director of User Experience (UX) you’ll report directly to the CPO and will own the UX strategy, straddling design and research to ensure alignment with business goals and resource optimization. You’ll be responsible for building and managing the UX team and coordinating their work including developing UX processes so the team can focus on conducting hands-on tasks. You will be their advocate and mentor, ensuring they have the skills and tools necessary to do their work. 

You will operationalize the UX function to reduce inefficiencies and scale across projects via repeatable processes with reliable timelines, ready-to-apply methods, and templates. You will also be responsible for balancing outsourcing work vs growing the internal team/capability. You are responsible for the maintenance of the research repository and UX tools, and making insights more accessible so that everyone in the company can easily find, collaborate, and integrate the findings in their work.

Your day-to-day activities:

• Have a big-picture overview of what UX work is being done, and how things connect, including coordinating new work requests across stakeholders, framing opportunities to effectively prioritize and ensure the best possible use of resources 
• Collaborate with other departments, such as business development, product management and engineering, to ensure that UX activities are scoped to align with business and organizational goals
• Identify and mitigate risks and issues related to research projects, proactively addressing problems and finding solutions
• Manage the UX team and help them continuously develop their skills through mentoring, and by planning training, knowledge sharing, workshops, and team days
• Manage the processes and platforms for collecting, interpreting, and sharing insights by standardizing, centralizing and maintaining the research repository 
• Establish metrics, guidelines and templates to improve efficiency, consistency and repeatability of UX practices
• Track and report on UX projects and resource capacity
• Improve and maintain the UX toolkit by keeping up-to-date on the latest tools, choosing and implementing new tools when necessary, and being responsible for the procurement process

What you bring to the table

• 5+ years of experience in people management 
• 7+ years experience with user experience
• Ability to understand data, analyze results, and draw insights
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders, including business development, product management, marketing
• Demonstrated collaborative, experimental, and holistic approaches to problem-solving
• Knowledge about a variety of UX tools, experience identifying new ones and managing an existing toolkit

It's awesome if you have

• Experience managing external vendors of software systems, from assessment to integration and optimization
• Experience working in remote-first, multicultural organizations
• An understanding of the Ad Tech space

What we offer

• Work remotely or from one of our offices —we trust you to find what works best for you 
• Full package of benefits (health insurance, choice of hardware, paid vacation days, professional development and relocation budget, sabbatical leave, etc.)
• Offsite team days and the annual summer company retreat

* Some benefits vary subject to the hiring location

Helpful links

• Monetization: https://eyeo.com/blog/acceptable-ads-evolution-feature-ecosystem
• eyeo in the news: https://eyeo.com/press/
• Blog updates: https://eyeo.com/blog/
• Life at eyeo: https://eyeo.com/careers/working-at-eyeo
• The team at eyeo: https://eyeo.com/team
• Open Source repository: https://github.com/adblockplus, https://gitlab.com/eyeo

Privacy Notice

eyeo is an equal opportunity employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief. When you apply, you’ll be automatically forwarded to our recruitment platform operated by an external service provider called Greenhouse (seated in the US). Greenhouse collects some information on its website, such as anonymous usage statistics, by using cookies, server logs, and other similar technology. For more information, please refer to Greenhouse’s Privacy Policy. All documents and information provided by you are stored with Greenhouse. In order to ensure an adequate level of data protection, eyeo and Greenhouse have entered into the EU Standard Contractual Clauses (“processors”) - Commission Decision C(2010)593. You can request a copy of this by contacting us at privacy[at]eyeo.com. If you don’t want your data forwarded to Greenhouse, please do not apply. For detailed and further information, please refer to our Privacy Policy at https://eyeo.com/en/privacy.

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