Director of Organic Marketing

remote first and always

At Community Phone, we're on a mission to make the phone more powerful and relevant than ever before.

Frustrated by a lack of humanity in the industry, we set out to create a phone company that respects customers. We keep data secure, protect against spam calls, and eliminate hidden fees and complex contracts. Our vision is a future where technology doesn’t replace human connection, it strengthens it.

As a venture-backed, Y-Combinator graduate, we have the drive, resources, and motivation to revolutionize the telecommunications industry. We leveraged our technical expertise to deliver the flexibility of VoIP with the reliability of the cellular network and brought this technology to customers' existing landlines. We launched our revolutionary product two years ago and are quadrupling our customer base year over year.

With a remarkable 400% growth in recurring revenue in 2022, we’ve expanded from 17 fully distributed teammates to more than 70, serving clients like KFC, AT&T, state and local governments, General Motors, and homes across America. We are excited about our growth and eager to welcome team members who’ll help us lead the market with delightful customer experiences and a supportive, collaborative work environment.

Join us in our mission to put the power of the phone back into the hands of the people! Together, let’s build a future where the phone is essential in fostering meaningful connections.

Our small content team has demonstrated there is a huge opportunity for top-of-the-funnel content and SEO to drive a significant portion of our revenue. We have hundreds of thousands of organic search visitors per month, a domain rating high enough to compete with the big names, and a long list of opportunities at each stage of the funnel.

We’re looking for a Director of Organic Marketing to take advantage of this momentum, develop a content strategy that starts with our customers, build up the funnel, and contribute significantly to our 2024 growth goals.

• Own a budget and a revenue goal, set the path to hit it, and execute.

• Secure our position as the owner of the landline phone service organic search space.

• Talk to customers to learn how we solve their problems, and create content that tells their stories.

• Keep our customers engaged through email and print newsletters, sharing our customer’s stories and making it a delightful experience to be a Community Phone customer.

• Drive upsell and referral programs by communicating the full value of our product to our customers.

• Leverage these customer interviews to create middle and top-of-the-funnel content that attracts and converts new leads.

• Identify content-led opportunities to attract new qualified traffic.

• A Seasoned Content and SEO Vet, with at least 8 years of experience in either B2C or B2SMB content marketing. Huge bonus if you’ve taken content engines from 1 to 100.

• An Owner, who wants to set ambitious goals and hit them by orchestrating contractors, agencies, and team members.

• Customer-obsessed, you love to create content that actually helps real people, not just high-traffic, low-intent content that serves search engines.

• Experienced +, with more than just email and blog content: you meet customers where they are, whether that’s video, audio, print, or social media.

• Curious and open to pull at the threads and follow the opportunity, no matter what stage of the funnel its at.

• Cross-functionally collaborative, you have worked with support and sales teams to understand what content our customers need, rather than just relying on search volume.

Community Phone has a customer-obsessed culture. We are looking for team members who love our product and mission and see the remote first environment as a bonus. 

Beyond the job description, here are some traits members of our team share:

We value Curiosity and learning in our employees. We promote open-mindedness, embrace mistakes, and encourage challenging questions for personal growth. We create a culture of continuous learning to empower our team to tackle challenges and excel in their roles.

Efficiency in everything. We operate lean, optimizing resources to improve our products and deliver a world-class customer experience. We prioritize value over excess, embodying a scrappy and resourceful spirit to achieve our mission and values.

We prioritize taking decisive action over deliberation, recognizing that building a world-class product requires pushing personal limits and taking risks. We believe that a Bias Toward Action is essential for achieving our goals and delivering exceptional results to our customers.

We strive for Transparency and prioritize open, Direct communication. This helps us resolve issues quickly and build strong relationships with our stakeholders.

We take our work seriously and see it as a reflection of who we are. We're always looking for ways to improve and are open to feedback. We approach our work with a sense of ownership and a desire to deliver the best possible results. By embodying a Founder Mindset, we're able to achieve our goals and create exceptional products.

We value a Caring Mentality. Our customers come first, and we collaborate to provide exceptional service. We prioritize teamwork over personal accolades, fostering a customer-focused culture that drives our success and promotes a supportive work environment.

Our salary range for this role is from $130,000-$160,000/year. However, total compensation is based on several factors that are unique to each candidate. These factors include (but are not limited to) job-related knowledge and skill set, depth of experience, certifications and/or degrees, and specific work location.

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