Director of Operations

Lumio Dental - Apply today, and we'll light the way!

Lumio is a rapidly growing dental service organization committed to providing high-quality dental care to communities across the Midwest. We are seeking an experienced and results-driven professional to lead our clinic operations as the Director Operations. This role offers a unique opportunity to contribute to our growth and success while managing 24-30 clinics with a combined annual P&L responsibility of $30+ million. Candidates in Oklahoma, Missouri, Arkansas, Nebraska, and Kansas will be considered. 

Our Ideal Director of Operations 

As the Director of Operations, you will play a pivotal role in our high-growth company. You will be responsible for overseeing the strategic and day-to-day operations of a multi-site network of dental clinics, ensuring the delivery of exceptional patient care and profitability. Your leadership will be essential in achieving our mission and business objectives.

Job Specific Expectations: 

• Multi-Site Leadership: Manage and provide strategic direction to a portfolio of 24-30 dental clinics, ensuring consistent quality of care and operational excellence across all locations
• Provider Relations: Collaborate with dentists and clinic staff to promote effective communication and coordination within the organization
• Financial Management: Oversee the Profit & Loss (P&L) for the assigned clinics, with a total annual budget of $30 million. Develop and execute strategies to optimize financial performance, increase revenue, and control costs
• Same Store Growth: Develop and lead SSG initiatives to ensure consistent growth across all locations
• Set the example of our core values: Patient Focus, Gratitude, Teamwork, Attention to Detail, & Continuous Improvement
• Cultural Leadership: Build and lead a high-performance team of clinic managers and support staff, fostering a culture of excellence
• Quality Assurance: Implement and maintain clinical and operational standards to ensure the highest quality of patient care and safety. Drive adherence to regulatory requirements and industry best practices.
• Business Development: Identify growth opportunities, expansion prospects, and new clinic locations. Develop and execute expansion plans in alignment with the company's growth strategy.
• Patient Experience: Foster a patient-centric culture and drive initiatives to enhance the patient experience, resulting in high patient satisfaction and retention rates
• Compliance and Risk Management: Ensure all clinics adhere to legal and regulatory standards, maintain up-to-date licenses, and mitigate operational risks.
• Data Analysis: Utilize data-driven insights to make informed decisions and improve clinic performance. Regularly review key performance metrics and take corrective actions as needed.

Requirements: 

• Bachelor's degree in Business Administration, Healthcare Management, or a related field; Master's degree preferred
• Proven experience in a multi-site leadership role, with at least 5 years of experience in a senior management position
• Background in healthcare management, preferably in the dental industry, but not required
• Strong financial acumen and experience managing multi-million-dollar budgets
• Quantitative rigor and data-driven approach to making business decisions 
• Excellent leadership and team-building skills with a focus on employee development and engagement
• Strategic thinker with the ability to drive business growth
• Exceptional communication and interpersonal skills
• Knowledge of regulatory requirements in the dental field is a plus

Competitive Salary & More 

• Competitive salary and performance-based bonuses
• Benefit options included, but are not limited to, health, vision, dental, life, 401K, and MORE! 
• Lumio company culture is caring and fun! You will love the feel and experience! Apply today and learn more!
• Professional development and advancement opportunities in a high-growth organization

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