Director of Account Management, Enterprise

Stacker is seeking a Senior Account Director, Enterprise to work directly with our largest commercial partners. As a senior team lead, you’ll report directly to our SVP of Revenue and oversee 1-2 account managers who will be responsible for Enterprise customers using our content studio and syndication products. You’ll be responsible for developing and executing strategic plans to maintain and grow relationships with Stacker’s Fortune 500 partners, expanding our book of business with existing key accounts. While supporting customers, you’ll also be a leader on the revenue team and help drive the implementation of better systems, tools, and playbooks as the organization scales. The ideal candidate will have an exceptional grasp of digital marketing, experience with strategic B2B account management, and the ability to work closely with cross-functional teams to achieve business objectives.

We’re seeking an experienced leader who’s passionate about account management and digital marketing, someone with the ability to execute on expanding customer accounts while mentoring and developing their team. This is a unique opportunity to join the ground floor of a high-growth business and have an integral impact on the success of the company. Role responsibilities include:

• Develop and implement strategic account plans that align with enterprise brand needs and drive increased renewal and expansion
• Build and maintain strong relationships with key stakeholders for brand partners, understanding their goals, needs, and challenges.
• Led a team of Account Managers to ensure we’re delivering excellent services to our partners
• Work collaboratively with Sales, Newsroom, and Operations teams to ensure we’re successfully coordinating across partner campaigns
• Maintain high service level and ensure timely resolution of customer concerns and issues
• Collect and analyze data to identify trends, improve retention, and drive growth

Stacker is building innovative products and services for the world’s publishers. Every day, our efforts center on developing new and unique ways to produce, distribute, and fund great content. We do this through a number of ways—from our tech-forward newsroom and newswire platform accessed by 2k+ publishers to our novel brand studio and contributor products that power scalable, earned media and content distribution solutions for our partners.

As a self-funded company, we’re a resourceful team focused on building an inclusive, equitable culture around shared values of integrity, ownership, and collaboration. Building for the future is reflected in the way we work: we are remote-first, embrace flexible schedules, and offer competitive benefits and perks including unlimited vacation, an employee equity program, and full health & dental coverage

Requirements

• 7+ years of experience in Partner Management, Customer Success, or Account Management role; 1-2 years of management experience preferably in high growth startups or tech-enabled companies
• Advanced understanding of digital marketing, PR, content, SEO, and/or earned media strategies
• Proven leadership track record growing existing enterprise customers through expansion and renewal
• Talent for managing account relationships, navigating retention situations, and identifying red flags
• Experience leading and developing a team of account managers; comfortable working collaboratively with cross-functional teams to achieve customer outcomes
• Proven track record successfully achieving book of business revenue targets
• Highly organized and process-oriented operator with exceptional interpersonal and communication skills
• People person with low ego and a strong desire for personal growth
• Strong executive presence, proven ability to build relationships with senior external stakeholders
• Comfortable navigating ambiguity and working in undefined environments

Benefits

Employee wellbeing is top of mind for the Stacker team. We offer the following benefits to all team members:

• Competitive Base
• Quarterly Bonus Program
• Equity Stock Option Program
• Full Health & Dental Coverage
• Fully Remote Team
• Unlimited PTO
• 3 Months of Paid Family Leave
• Annual Team Offsites
• Monthly Virtual Social Events
• Awesome & Inclusive team culture!

Stacker is dedicated to creating a diverse and inclusive newsroom that reflects the communities we serve. We encourage women, people of color, veterans, people with disabilities and gender nonconforming candidates to apply.

Stacker is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Tags