Digital Marketing Account Manager

*This position is Remote eligible. All applicants must be authorized to work AND live in the United States. Intuitive Digital cannot sponsor*

Intuitive Digital is an inclusive, equal opportunity, values-based, B Corp-certified digital marketing agency based in Portland, Oregon, that is fully remote. We have team members throughout the United States, working remotely from their home offices.

We are not your typical agency. We believe in a healthy work-life balance (no 50+ hour work weeks or late-night emails here) and supporting our team members to become the best versions of themselves.

Job Objective:

The Account Manager owns the partner relationship and is responsible for all communication, account strategy, partner satisfaction with Intuitive, timely delivery of services, and communicating performance analysis. The AM represents Intuitive when facing the partner, and represents the partner when facing Intuitive: the AM owns alignment.

AMs are not responsible for bringing in new business. We’re looking for someone who can build long-term relationships after a contract has been signed, develop a deep understanding of their partners’ businesses, and always convey a high level of warmth and competence through email, on calls, and in virtual meetings.

The ideal candidate has agency experience with a solid understanding of how SEO, Paid Media, and other digital marketing tactics work together and is able to confidently talk about that with technical and non-technical individuals.

What You'll Do:

• Communicate consistently and effectively with partners and team members; answer questions, provide feedback and troubleshoot.
• Understand the partner’s business, objectives, and goals, both short and long-term.
• Manages between 15-25 accounts, depending on their size and complexity.
• Help keep accounts profitable, by keeping partners within the scope of work and managing partner expectations and monthly workload. Always offer an alternative solution or provide options for the partner to choose from.
• Oversee and guide strategy development in partnership with the Digital Strategists to ensure we are working towards reaching the partner's goals.
• Analyze the performance and effectiveness of various strategies and tactics.
• Present service performance for partners on a monthly and/or quarterly basis.
• Being the final QA check to ensure major deliverables being sent to partners meet Intuitive standards.
• Stays up to date with digital marketing changes and best practices. Ongoing and self-led professional education in service areas.
• Always live out the purpose and values of Intuitive Digital when representing the company.

We know cover letters are a bit old school. But this position is all about communication skills. So, when you apply, please provide a cover letter that showcases your amazing customer service and communication skills.

Requirements

What You'll Bring:

• 2-4 years of digital marketing experience – agency preferred.
• Google Analytics and Google AdWords certified.
• Be available to partners and to teammates within required core business hours: 9am-2pm PST.
• Excellent communication skills: verbal, listening, and written.
• Solution-oriented.
• Growth Mindset.
• Accountable, honest.
• Organized.
• Graceful under pressure.

Physical Demands:

• Ability to “bill” 7.5 hours per day which includes both client and internal operations time.
• Ability to sit for long periods of time.
• Ability to perform repetitive hand movements for long periods of time.

Benefits

• Comprehensive Healthcare Insurance including Dental and Vision and FSA
• Unlimited PTO (required min 3 weeks off a year)
• 401k with Company Match
• Life and AD&D Insurance
• Flexible Schedules
• Professional Development Budgets
• Volunteer/Philanthropic Paid Time Off
• Paid Holidays
• Home Office Equipment
• Credits for Coworking Spaces
• Paid Sabbatical (every 5 years)

Position Reports to: VP of Partner Services
Positions That Report to You: NONE
Classification: Exempt
Salary: $55,000-$65,000 annually

*This position is Remote eligible. All applicants must be authorized to work AND live in the United States. Intuitive Digital cannot sponsor*

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