Digital Marketing Account Manager

Do you naturally "get" people? Do you know how to have tough conversations at the right time and come out the other end with a stronger business relationship? Do you have a passion for digital marketing and business strategy? Are you hyper-organized with a knack for making sure what we promise exceeds expectations and is delivered when the client anticipates?

If that’s you, let's talk.

As our digital marketing account manager, you’ll have one mission: cement yourself as a trusted advisor for marketing strategy, retaining and growing your assigned clients along the way.

You'll do this by gaining an in-depth knowledge of the products, people and politics associated with your assigned accounts. Using this information, you will work with the other members of the Brilliant Metrics account team to curate a digital marketing strategy, tailored to that client's needs and opportunities. Prioritizing the long-term relationship over short-term transactions, you will build, nurture and maintain a relationship where trust and confidence earns you the position as a trusted advisor.

Key job functions:

• Manage and coordinate activities related to assigned accounts.
• Serve as the key point of contact with internal and external stakeholders.
• Create an environment of innovation and rapid response to your clients’ needs, based on a deep awareness of their business from both a tactical and strategic perspective.
• Work with the other members of the account team to develop a digital marketing strategy, based on clients’ resources and needs, and help guide them along the marketing maturity model.
• Achieve and maintain an average Client Happiness Score of 8 or better.
• Grow current clients by increasing usage of existing services, as well as introducing new products and services that offer additional value to clients.
• Forecast time investments and outside costs for new statements of work accurately to maintain gross profit margin of 60% or more.
• Ensure client deliverables are completed within the agreed-upon timeframe and within client expectations.

Requirements

To be successful in this role, you need:

• Significant Demonstrative Experience (generally gained through 3+ years of employment experience): B2B account management, digital marketing, PowerPoint, Excel/Google Sheets, basic data analysis, Asana or similar Project Management platform. Google Analytics and development of marketing strategy preferred.
• Integrity & Respect: ethics, respect, gratitude, conscientiousness
• Communication: Strong written and verbal communication (effectively share complex ideas in layperson terms), listening skills, rapport building, presentation skills, openness to giving and receiving feedback, retention of meaningful information
• Flexibility: Adaptability, teachability, focus on solutions
• Teamwork: Cooperation, kindness, collaboration, reliability
• Work Ethic: Self-motivation, self-discipline, dependability, resourcefulness, proactivity, ownership
• Professionalism: Credibility, respectability, consideration, natural leadership, mentorship, motivation
• Project Management: Organization, time management, multi-tasking, delegation, follow-through, documentation
• Strategy: Analytics, logic, problem solving, decisiveness, business storytelling

To work with us, you need:

• Embodiment of all our core values.
• A space to work. Some place in your home or good co-working space (at your expense) where the background behind your workspace appears professional and you have the ability to hold confidential conversations with clients without interruption by family, friends or similar distractions.
• Daycare. If dependents - young, elderly, disabled, other - will be in the same residence during work time and they are unable to care for themselves (i.e. you would not comfortably leave them alone/unattended for 8+ uninterrupted hours), another adult must be present and responsible for their care and supervision.
• A fast and reliable internet connection. You need a minimum internet speed of 5M down / 2M up so you're not frequently freezing or disconnecting during video conferences.
• A daily work location within the United States (military spouses with a documented permanent US-based legal residence, please apply). Sorry protectorates, but our payroll service only serves the 50 states. This is a W-2 position; we are not able to convert to a 1099 relationship for applicants that do not meet this geographic requirement.

Here at Brilliant Metrics, we believe every day is an opportunity to be better – for our team, for our clients and for marketers everywhere. If you want to move forward while helping others break through to the next level, this is the place for you.

We are different from other agencies….

Brilliant Metrics continues to grow because of the deep relationships we develop with our clients. We help them grow as marketers while working together to continuously improve results. This gives them more budget and reason to refer us to others.

But that’s not the only way we are different. We also:

• Help our clients focus on building long-term marketing programs, not flashy one-off campaigns.
• Eagerly enable and train clients to take work in-house when it's in their best interests to do so.
• Contribute insights and consulting tangential to marketing.
• Offer unified reporting, combining media and engagement data from multiple sources into a simple and powerful report.
• Never mark up media, ensuring interests remain aligned at any budget.

B2B marketing leaders turn to us when they want to expand their team’s capabilities, knowledge and technology – to ultimately grow results and impact.

Why should you choose Brilliant Metrics?

• The work - we help our team grow and learn new skills. Our goal is for you to grow as an individual, and through that, you add value to the team.
• The values - we live by core values that are expected of all employees, at every level - from CEO to newest teammate.
• The Flexibility - We want our team to be the best, in whatever way works for them. We offer generous flexibility in schedule, time off and an overall commitment to support our team.
• People First - We all have jobs to do and are expected to do them well. That said, we put people first - you are not a cog in a larger machine, but an important contributor to our overall success.

Benefits

What do you get in exchange for your contribution?

• An opportunity to get into a small, nimble organization and help shape the business with a collaborative team.
• Schedule flexibility for most roles.
• Outstanding medical, dental and vision options.
• Basic life with AD&D.
• 401(k) with org contribution.
• Short- and long-term disability.
• Hospital indemnity.
• Accident.
• Charitable donation matching.
• Flexible and generous paid time off.
• Internet reimbursement.
• Full-time (100%) telecommuting.

Work Conditions

The physical environmental conditions are primarily or always indoors in an office environment, where the specific surroundings are the incumbent’s home and controlled by the incumbent. Working conditions will include prolonged computer viewing.

Brilliant Metrics is a consultancy focused to helping entrepreneurs, agencies and marketing professionals achieve a state of continuous improvement in their marketing results. We do this by applying the iterative marketing methodology, a practice we developed and refined over the last several years. Our mission is to eliminate marketing waste and help brands do more of what works, do less of what doesn't and find new opportunities to reach or move their target audiences.

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