Digital Experience Manager

Bloomreach is seeking a Digital Experience Manager to engage with our customers to take them on a digital experience transformation journey. This role is on the cutting edge of the digital experience industry and will be developing the best practices and innovative ideas in the market. Partnering with our customers’ leadership and delivery teams, Digital Experience Managers drive a program of change to build the digital experience and advise their customers on how to get the most out of the Bloomreach platform to drive business value. They work side-by-side with our customer teams to partner in the digital journey, help them ideate and envision the art of the possible to deliver as much value as possible with the Bloomreach digital experience platform.

Your role will require significant collaboration with customers and internal teams to deliver innovative ideas and business value to our customers. You will need to spend significant time with our customers - educating them on the potential of Bloomreach and their digital experiences. Additionally, you will work cross-functionally with our Bloomreach teams - Account Management, Product, Technical Services, Business Services, Support - to ensure that our customers are getting the newest ideas and the best value while feeding customer ideas and questions back to the appropriate Bloomreach teams.  

A strong customer orientation, exceptional collaboration skills, intellectual curiosity, and critical thinking background are key elements for success in this role.

• Influence the mindset of customers and account teams by challenging the status quo and bringing innovative ideas that showcase Bloomreach’s unique value proposition to our customers’ digital experiences
• Demonstrate how a digital experience vision can become a reality by being an expert in digital experiences and the Bloomreach platform
• Provide experience and leadership capabilities to ensure a successful digital experience roadmap where maximum business value is created
• Establish yourself in the marketplace and internally as a thought leader and trusted advisor to customer teams and account teams
• Own the customer satisfaction and value demonstration in strategic accounts

• 2-4 years of professional experience in customer success
• 2+ years of relevant experience in digital experience technologies, retail/ecommerce experience a plus
• Analytical and comfortable identifying stories within raw data
• Have the drive and flexibility to roll up your sleeves and work hard in a fast-moving startup environment
• Demonstrates a high level of autonomy, with the ability to independently manage tasks and projects from inception to completion with minimal supervision.
• Clear and persuasive communication skills, capable of articulating ideas, strategies, and feedback effectively to internal and external partners, both in writing and verbally.
• Strong presentation skills, with creative and out-of-the-box thinking

• Hands-on SaaS experience 
• Experience with SEO, Site Search, and Merchandising tools 
• E-commerce experience 
• B2B Experience

The base salary range for this position is $75,000-$95,000. The pay range actually offered will take into account a variety of potential factors considered in compensation, including but not limited to skills, qualifications, geographic location, accomplishments, experience, credentials, internal equity and business needs, and may vary from the range listed above.

• Health Care including medical, dental, and vision insurance
• 401k Plan with employer contribution

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