Developer Support Engineer

Liquibase is the leader in Database DevOps. Downloaded more than a 100 million times, our software enables DevOps teams around the globe to accelerate the software delivery process by automating database updates, security, and governance. We are a nimble, fast-paced, innovative team with the opportunity to make an outsized impact on the business and the industry.

Liquibase is hiring a Developer Support Engineer to enhance our database change management product. The ideal candidate has a passion for helping customers and solving complex technical issues with experience in Java development. They are excited to work alongside developers to build, improve, and deliver significant product enhancements that solve challenging problems in the database DevOps & CI/CD space.

What you’ll be doing: 

• Using your technical skills and Java development background to identify, resolve, and manage high-priority, time-sensitive issues for our customers with timely updates while striving to improve overall customer satisfaction
• Communicate with customers through a ticketing system, with phone calls and screen sharing
• Root cause isolation and development of product fixes
• Updating and creating documentation, knowledge base articles, and training materials to improve the customer experience
• Collaborating cross-functionally with other teams to troubleshoot issues
• Contribute code changes for bug fixes as needed
• Work a weekend on-call rotation every 4-8 weeks 

Must haves

• 2-4 years of development experience, preferably with Java or Groovy          
• Experience with Java build tools like Maven or Gradle
• Solid understanding of networking principles and server administration, specifically Windows Server and Linux
• Proficient in cloud platforms, such as AWS and Azure
• Strong working knowledge of popular DevOps tools and services such as Jenkins, Docker, Artifactory/Nexus, Kubernetes
• Technical experience with a variety of databases including, but not limited to: Oracle, SQL Server, PostgreSQL, MySQL, and Snowflake
• Experience with source control (such as Git & GitHub) and shell scripting
• The ability to build knowledge of new technologies easily
• Excellent troubleshooting skills
• Ability to build trust while managing critical issues for high-profile customers and maintaining empathy, integrity, and attention to detail. 
• Strong customer service skills, including managing customer expectations, and moderating customer calls
• Excellent written and verbal communication skills, as exemplified by clear bug/issue explanations, documentation of knowledge, mentoring ability, and comfort interacting with all levels of management
• Be located in CST/EST or willing to work in those time zones

Nice to Haves:

• Experience configuring and troubleshooting at least two of the following:
• Load Balancing Technology
• SAML and OIDC Identity Protocols
• X.509 and general certificate management processes
• LDAP, Kerberos authentication protocols, and Active Directory architecture
• Understanding of Continuous Integration and Continuous Deployment concepts and practices
• Experience using Liquibase or Liquibase Fundamentals Certification

Perks of life at Liquibase: 

• Remote First culture, potential for company-wide in-person gatherings
• Home office allowance for remote workers
• Meaningful equity (US only)
• Comprehensive health, vision, and dental benefits - country dependent
• Generous paid time off and paid holidays
• 401K matching (US only)
• No punks, no jerks culture
• Growth opportunities and ability to move up within the company

We take pride in:

• A transparent and collaborative team environment. We value multiple perspectives and fresh thinking.
• Our entrepreneurial culture. We provide every employee the opportunity to make a meaningful impact.
• Providing the opportunity to work with new technologies and learn from experienced professionals.
• How organizations, large and small, use DevOps to drive developer agility and accelerate software delivery.

Company Overview - We are Liquibase

A career at Liquibase means joining a quickly growing company on the front lines of the DevOps space. Our vision is to be the easiest, safest, and most powerful community-led database change management solution. As companies of all sizes continue to adopt an agile methodology and DevOps practices, there is a growing realization that the database needs to be considered as part of this innovation process. 

At Liquibase, we foster a culture rooted in the open-source values of freedom, choice, transparency, and meritocracy. These are not just fashion labels here but sincere convictions, and you’ll see that reflected in the way we operate daily. We’re caffeinated, collaborative & confident experts eager to solve the most challenging database CI/CD problems for our customers.

Want to help the software world move faster? You’ve found the right place.

Eligible candidates may be subject to criminal history checks, which will be conducted and used in accordance with applicable local, state, and federal laws

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