Zscaler

Posted on: 08 December 2023

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Deployment Specialist TCP IP HTTP APM tools

Job Description

Work closely with customers to deploy and operationalize ZDX.
Act as a customer advocate with product and engineering teams by providing feedback and driving support for niche use cases.
Deliver quality product demonstrations to customers, analysts and execs.
Drive customer awareness of ZDX to accelerate adoption and materialize value from the product.
Enable Helpdesk, ServiceDesk, Security and Networking personnel by delivering hands-on technical sessions and ZDX best practice recommendations
Join customer QBRs for demonstrating the value and impact of ZDX to an organization.
Liaise with Customer Success and Sales team to engage with customers and prospects for showcasing value in ZDX during and after deployments.
Lead projects with and without a dedicated project manager.

Qualifications

Fundamental understanding of web, networking and device technologies.
Experience in Digital Experience Monitoring and any APM tools.
Passion to make the customer successful.
3-6 years of overall experience working directly with customers in a technical role.
Ability to act as a trusted advisor to customers.
Bachelor’s degree in Computer Science or equivalent.
Excellent verbal and written communication skills.
Ability to work in a fast paced environment and track the engagement and activity using various project management tools.
A good understanding of scripting and REST APIs
Ability to understand and improve processes desired.
Prior people management experience is a plus.

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