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Instacart
USA
Posted on: 30 August 2023
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Deployment Process Manager, Caper
We're transforming the grocery industry
At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.
Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.
Instacart is a Flex First team
There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.
OVERVIEW
The Deployment Process Manager (Caper) is responsible for mapping and improving the processes required to deploy Caper Carts across the world as Caper scales as part of Instacart’s Connected Stores offering. This role will be a temporary contractor role for up to 3 months with the ability to extend if required.
This critical role will work closely with Caper’s Deployment Operations team in warehouses and retail stores as we build the engine required to receive, configure, ship, set up, and support our powerful and complex hardware at scale as our business grows.
Caper builds smart shopping carts that make grocery shopping a magical experience for customers while delivering unrivaled value and continuously unlocking opportunities for retailers.
ABOUT THE TEAM
Caper builds smart shopping carts powered by deep learning and computer vision to enable a seamless grab-and-go retail experience. Caper’s unique technology is a plug-and-play solution that does not require retail store renovation, operational overhaul, heavy compute, and endless image labeling & training. Retailers simply purchase smart shopping carts and the entire store is upgraded with cashierless capabilities!
Caper is one of the fastest-growing retail automation technology products in the market, costs less than 1% of our competitions’ infrastructure and is already widely adopted in the marketplace. Our cross-functional team solves challenging problems in ways that our customers love.
ABOUT THE JOB
In this role you will:
- Partner directly with the members of Instacart’s Caper Deployment Operations team and our deployment partners to understand and map their day-to-day processes throughout the hardware deployment lifecycle of Caper carts, including: warehousing, configuration, shipment, set up, and support.
- Document and communicate findings to create a shared understanding of hardware deployment and support processes cross-team.
- Build the knowledge base required to enable consistent execution of work at scale.
- Identify, propose, and establish additional tools required to ensure that work can be completed in a high quality and efficient manner.
- Onboard new vendors to complete deployment and support work at scale.
- Work with partners to establish performance objectives and collaborate with stakeholders to ensure they are met.
- Identify opportunities for process improvement.
- Work with functional leaders to prioritize and create scalable solutions to address.
ABOUT YOU
MINIMUM QUALIFICATIONS
- 6+ years of experience in corporate operations, consulting, supply chain, fmcg, or business process outsourcing
- Experienced with and enjoy working in the field. Able to travel up to 75%
- A passion for operations and continuous improvement
- Comfortable and experienced working with a range of operational roles, including at the corporate, management, and line levels
- Previous experience with process mapping, measurement, and documentation. Experience applying continuous improvement tools and methodologies to understand and attack problems
- Experience onboarding and managing the performance of vendors to meet business objectives
- Strong written and spoken communication skills, including the ability to adjust content, style, and tone appropriately based on audience
- Proven ability to work independently, multi-task, and thrive in a fast-paced environment
- Strong problem-solving skills and a desire to apply them to hardware. You enjoy troubleshooting and resolving issues with technology, or to build and/or repair things on your own
#LI-Remote
Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here.
Offers may vary based on many factors, such as candidate experience and skills required for the role. Please read more about our benefits offerings here.
For US based candidates, the base pay ranges for a successful candidate are listed below.
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