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Ylopo
Philippines
Posted on: 09 February 2024
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Data Support Specialist
About Us
Ylopo, LLC is a rapidly growing marketing and technology company providing internet marketing services and proprietary lead generation and engagement software to successful real estate agents across the country. We are seeking an outgoing, tech savvy individual to join our growing team.
Why work for Ylopo?
At Ylopo we offer team members:
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a commitment to personal development,
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guidance and support at a high level through interfacing with our Executive Team to prioritize goals as a company,
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excellent leadership and mentoring for our entry-level to senior staff, and recognition of outstanding efforts,
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team building events, team lunches/ happy hours, and other company wide events
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a supportive, caring environment dedicated to continuous learning and growth.
Summary:
The Data Support Specialist is responsible for coordinating the various components of Ylopo’s IDX data feed integrations, including compliance, billing, and reporting. This team member will correspond with various members of MLS boards and may interact with clients and/or brokers on occasion. This role will be email and phone based.
Team members well-suited to this role will have a track record of being client-focused and providing exceptional service, both internally and externally within an organization. Attention to detail and exceptional organizational skills are a must. This role requires excellent communication skills, both through email/tickets and over the phone. Candidates do not have to have prior experience working at real estate, software or marketing companies, but should be willing to learn the intricacies of the Ylopo product and the nuances and compliance requirements of the many MLS boards we partner with. Most importantly, we’re looking for candidates who are quick-thinking, detail-oriented, patient, positive, and thoughtful.
Requirements:
- Previous experience in a support, administrative, or customer service role
- Professional manner including a positive demeanor, trustworthy character
- Consistent work habits and strong work ethic
- Strong organizational skills and attention to detail
- Ability to multitask, and work independently toward deadlines
- Strong written and verbal communication skills, ability to work well in a small group setting
- Ability to take initiative and see projects and tasks through to completion
- Ability to understand and convey detailed information
- Strong phone skills
- Understanding of real estate and the real estate profession a plus, but not necessary
Responsibilities:
- Manage IDX paperwork and reporting for Ylopo clients to ensure compliance with MLS boards
- Maintain existing documentation and build new documentation (Google Sheets/Docs/Excel Spreadsheets) based on internal organization of MLS boards and their related IDX feeds
- Review and report IDX feed technical issues to MLS boards and vendor contacts
- Respond (via phone/email/text) to all client and/or MLS board requests in a timely manner (2 hour TAT) to provide a high level of customer support
- Speak confidently and professionally with MLS board representatives, clients, and brokers
- Complete special projects and outbound calls as needed
- Serve as subject matter expert for Ylopo MLS/IDX data feed process
- Learn the ins and outs of Ylopo product
Specific Tasks:
- Review the daily IDX feed support queue; respond to tickets or assign tickets to appropriate team member for response
- Own IDX paperwork for various processes (e.g. brokerage change, domain name change, new IDX feed requests)
- Follow up with MLS board(s) for paperwork approval
- Coordinate with billing team on IDX/MLS fees for various boards
- Manage responses related to IDX/MLS issues in internal slack channels
- Audit monthly/quarterly client lists for MLS compliance
System Requirements:
- The processor should be 2.0ghz and above, Intel core 5/7 is highly required for both main and back-up hardware
- Ram should be at least 8 GB with 100 gb Free disk space
- A headset with the noise-canceling feature
- 10 Mbps & up wired connection for the main internet service
- strictly no USB Sticks allowed for backup internet connection
Shift Schedule: 9AM - 6PM Pacific Standard
Rate: PHP 40,000
MAGIC WORD: YLOPER
https://www.ylopo.com/about-us
https://www.ylopo.com/ph-culture-page
Ylopo is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. We are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. To learn more about this commitment, visit: www.ylopo.com/ylopos-diversity-equity-and-inclusion-policy
Ylopo reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.
Ylopo is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. We are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. To learn more about this commitment, visit: www.ylopo.com/ylopos-diversity-equity-and-inclusion-policy
Ylopo reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.
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