Data Quality Analyst

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About MMIT:

MMIT, a Norstella company, is focused on solving the “what and why” of market access, and has been a trusted, go-to-market partner to more than 1,300 biopharma and payer customers for nearly three decades. MMIT believes that patients who need life-saving treatments should not face delays because accessing drugs can be confusing. MMIT’s expert teams of clinicians, data specialists and market researchers provide clarity and confidence so that our clients can make better decisions. For more information, visit mmitnetwork.com and follow us on LinkedIn.

THE ROLE

As Specialist on our Enterprise Access & Data Expertise Team (EADE), you will support and enhance MMIT’s operational data quality with a single pointed focus on improving our customers experience with the data. You are responsible for evaluating, researching, and resolving both internally and externally generated requests for data review, utilizing MMIT resources and publicly available web-based data. You receive research requests in specific queues in the MMIT Support Desk on the JIRA platform and employ your knowledge of data and product to resolve data validation requests in accordance with MMIT standards and client practices. As an EADE Specialist, you will preserve the integrity of our data while facilitating client confidence in our products and processes.

HOW YOU`LL SUCCEED

• Research both internal and external Verifications requests/ Data Project request submitted through JIRA to facilitate resolution (90%)
  • Know MMIT data and customer preferences to analyze requests and issues.
  • Analyze categorized customer requests to determine appropriate course of action.
  • Coordinate execution of updates if data changes are needed.
  • Support the Project Managers and Access Advisors within EADE by responding or escalating if internal data clarification is needed
  • Build therapeutic area expertise and increase domain knowledge across workstreams within EADE
• Execute data changes based on Team workload and capacity (10%)
  • Update internal tools to reflect research completed per Verification requests.
• Immediately escalate client dissatisfaction or technology issues to the appropriate supervisor.
• Provide support the wider Enterprise Access & Data Expertise Team to facilitate strong overall data quality.

Requirements

• Bachelor’s or advanced degree from a top institution and a strong record of academic achievement
• One to two years of professional experience in data research, market research, biotech, pharmaceuticals, or managed care industry
• Strong detail-orientation, organizational skills, and commitment to delivering high quality work
• Ability to balance multiple projects and perform in a deadline-driven environment
• Genuine interest in professional growth and development through feedback and commitment to corporate core values
• Well-developed time management and problem-solving skills
• Advanced writing skills and a strong interest in effective communication all levels of the organization
• Strong interpersonal skills and the ability to work effectively as part of a team
• Knowledge of the pharmaceutical and managed care industries preferred
• Strong skills with MS Office applications (Word, Excel, and PowerPoint)
• Effectively collaborate and communicate with cross-functional internal as warranted to ensure no Client need (from a data perspective) gets stuck/ lost forgotten/ deprioritized
• Demonstrated ability to delight customers with superior data analytical and research capabilities.
• Ability to convey data nuances with empathy, understanding, humility, and confidence
• Research and triage skills. Highlight key trends in data and answers to client research goals

Benefits

WHAT WE OFFER YOU

• Medical and prescription drug benefits
• Health savings accounts or flexible spending accounts
• Dental plans and vision benefits
• Basic life and AD&D Benefits
• 401k retirement plan
• Short and Long Term Disability
• Education benefits
• Maternity leave
• Paid parental leave
• Paid time off

The expected base salary for this position ranges from $60,000 to $65,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus.

MMIT is an equal opportunities employer and does not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, color, nationality, ethnic or national origin, religion or belief, disability or age. Our ethos is to respect and value people’s differences, to help everyone achieve more at work as well as in their personal lives so that they feel proud of the part they play in our success. We believe that all decisions about people at work should be based on the individual’s abilities, skills, performance and behavior and our business requirements. MMIT operates a zero tolerance policy to any form of discrimination, abuse or harassment.

Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we’re just as excited about you.

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