Data Manager

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TrustedHousesitters is a global pet care travel exchange; a double sided digital marketplace of owners and sitters that’s growing rapidly through our unique combination of product, proposition, marketing and community building.

We've just recently been named as one of the Escape the City's top organisations to work for 2023!

Our small but mighty team has a collaborative and supportive culture. We’re passionate about pets, people and travel; continuously searching for the win, win, win that makes everyone’s lives easier, travel kinder on the pet and enables a more sustainable travel footprint.

We're fully in scale-up mode and have grown to be the only global platform of its kind. In the last few years, we’ve consistently achieved high year-on-year growth. Thanks to strong tailwinds in the pet and travel industry in the post-Covid world, 2022 has been our strongest year so far. At our marketplace we facilitate the perfect match between pet owners who want to leave their pets in safe hands and pet sitters looking to enjoy the companionship of pets whilst they travel.

We've recently made the transition to a remote-first business, however we've retained a HQ in central Brighton which is available for collaborative working and in-person meet-ups.

We are looking for a passionate data professional with experience working with Web, App and Marketing technologies to join a growing Analytics  & Insight team. The successful candidate will become the guardian of the data stack including the data warehouse, data integrations, MarTech and BI tooling.

In an increasingly complex world of interconnected platforms, the Data Manager will ensure that the data stack - built around the Segment customer data platform and our Amazon Redshift data warehouse - is delivering for our analysts, marketers, product specialists and leadership team. This will involve optimisation and governance on how new data are collected. Additionally, the Data Manager will also act as a product owner for data privacy and data engineering projects, driving the data roadmap including initiatives around tracking, privacy, CRM, and BI.

Responsibilities

• Manage the Redshift data warehouse, ensuring all analytics use-cases are catered for
• Developing and maintaining a robust tracking plan
• Configuring new integrations and optimising existing integrations within the Segment CDP platform
• Act as product owner for data privacy and data engineering projects in a sprint team with engineers, QAs, data scientists and CRM specialists, working with the Head of Analytics & Insight to design the roadmap
• Provide governance around website, app and user tracking, new integrations and new database connections
• Own and manage the systems for providing the business with timely BI on trading performance and platform activity
• Provide ongoing support for rest of the data and analytics team with the technology required for them to excel

Requirements

• 3-5 years of experience working in a data management, data analysis, or other relevant data roles
• Expert knowledge of data warehouses, modern data integrations and web/app tracking and analytics tools
• Detailed knowledge of how product and marketing data is collected and used within a digital business
• Experience working as a part of a sprint team, helping to develop products from design to testing to release
• Strong SQL skills with experience using various data warehouses and the related ETL-style processes 
• A familiarity with a range of BI tools (PowerBI, Tableau, Mode Analytics, etc) and web analytics packages (Google Analytics, Mixpanel, Amplitude, etc)
• An eagerness to learn how to use new systems and analytics tools
• A problem-solving mindset
• Qualifications in Computer Science, Statistics or other Data disciplines would be useful but are not a requirement

Benefits

Salary is £48,000 to £58,000 dependant on experience.

In addition to a competitive salary, we offer a range of benefits, including:

• Fully remote work
• Discretionary 10% annual bonus scheme
• Generous equity options
• 25 days holiday annually plus bank holidays and Christmas to New Year closure
• Pension scheme: 5% from you as an employee and 3% from TrustedHousesitters
• Premium TrustedHousesitters pet owner and sitter membership which includes benefits like airport lounge passes, sit cancellation insurance, and home and contents insurance for sits for you and 5 premium memberships for your friends and family each year
• Our team have an unlimited housesitting allowance, can work remotely from their sits, and TrustedHousesitters will contribute up to £500 per year towards travel costs
• £200 annually towards home office equipment
• Monthly working from home stipend
• Mac book
• Find a rescue pet to join your family and we’ll cover the adoption fees, as well as paternity to help any pet settle into their new home.
• We host a quarterly all expenses paid meet-up, and will fund team events (remote or in person) throughout the year
• We can cover costs of personal development resources, and have regular time set aside for personal development
• Bupa Health Insurance and Dental Insurance plan
• Trusted Giving scheme - employee volunteering via Onhand and employee giving via Tyve
• Weekly virtual yoga sessions
• SimplyHealth healthcare cash plan
• Brighton Bikeshare
• Recruitment Referral Bonus
• Access to Spaces Locations across the globe
  
  If you're ready to join us on our mission to become the most loved pet travel solution, we'd love to hear from you!
  

At the heart of our team are a mix of diverse backgrounds. Here at TrustedHousesitters, we’re committed to the equal opportunities policy throughout the interview process and selection. Offers of employment into TrustedHousesitters are based solely on individual merit, qualifications, and the person's professional suitability.

Gender identity, sexual orientation, marital or civil partnership status, colour, race, nationality, ethnic or national origins, religion or beliefs, age, mental or physical disability, medical condition, pregnancy or maternity status, or any other protected characteristics do not enter into our decision-making process.

If you have a medical condition or an individual need for an adjustment to our process, and you believe this may affect your ability to be at your best - please let us know so we can talk about how we can best support you and make any adjustments that may be needed.

Transforming the pet care and travel landscape

TrustedHousesitters is a global marketplace that is disrupting the pet care and travel industries. We connect a community of home and pet owners with sitters to solve a common two-sided problem - pet care and cost effective travel. Our "consumer SAAS" business model means that customers join for one annual fee. After that, sits take place as a trust-based, money-free exchange that sees owners enjoy worry-free travel while our sitters enjoy the company of pets and unlock a world of unique accommodation.

We enjoy exceptional customer retention rates driven by the fact that our owners and sitters realise the amazing value and incredible experiences we can facilitate. We have more five star reviews on Trustpilot than any other pet care or travel company.

We're fully in scale-up mode and have grown to be the only global platform of its kind. In the last few years, we’ve consistently achieved high year-on-year growth, and have remained resilient throughout the COVID-19 crisis. The USA has become our biggest market, followed by UK and Australia.

All of our operations are based in our office next to the railway station in Brighton to make it simple for our team to travel to and from home. We are flexible with our working arrangements and are looking to continue with a blend of home and office working as we emerge from the Covid crisis

We employ software engineers, product managers and designers and data scientists who operate in agile squads. Our marketing team have been focussing on growing our reach in the USA and globally, and our membership services team provide outstanding levels of support to our customers.

We’re currently part of the Upscale 5.0 programme operated by Technation, the leading growth programme for the 30 most promising scale-ups in the country. We're on this programme because we pride ourselves on having a very strong focus on creating fabulous product experiences for our customers, taking them to market in an innovative way, and providing outstanding service. We have a strongly collaborative team culture and are supportive of flexible working.

We are transforming the pet care and travel landscape. We believe we offer the best solution and our team are united by our commitment to delivering an enriching experience for our customers and having a positive impact on the lives of their pets.

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