Data Analytics Manager

ABOUT SMASH

SMASH is committed to increasing racial equity in K-12 computer science (CS) education and the next generation of our workforce by building interest, knowledge, and aspirations in computing among underrepresented identities in the field.

After operating for more than 20 years and inspiring thousands of students of color to pursue careers in STEM, the SMASH Board has spent the better part of 2022-2023 reimagining SMASH in alignment with educational and economic shifts.

In this next phase of the organization, SMASH aspires to engage even more students from underrepresented backgrounds through a more intensively CS-focused curriculum and across a wider variety of formats. Innovative in-person and virtual programs aim to provide early exposure to CS concepts and careers to students of all ages, with deep-impact programming specifically for high school students.

Programming will continue to center on SMASH Academy, a three-week, cost-free, residential on-campus summer experience which helps students develop critical thinking, civic and social awareness, and leadership skills. Initially available at five partner sites across the country, this next phase of Academy supports rising 11th and 12th graders in developing CS skills and credentials.

With the support of partners, SMASH plans to offer additional in-person experiences for high school and college students with Hackathons and Open Innovation Challenges, which will provide early exposure to computer science (CS), empower youth to address pressing community challenges through CS, design thinking and rapid prototyping.

To bring the SMASH experience to a national audience, we also plan to develop digital programs to support students nationwide in developing their CS knowledge and support their college and career navigation journey. SMASH digital resources will be open to students nationwide, while in-person programming serves students throughout the Bay Area, greater Atlanta, Detroit, and Boston regions.

This is a pivotal time for SMASH as SMASH builds on the success of our programs. Working at SMASH is about rapid growth, grit, personal commitment, accountability, and courage to challenge the status quo. If you have what it takes to change the computer science landscape, we want to hear from you.

SMASH is a 501(c)(3) not-for-profit organization operating under the umbrella of the Kapor Center family of organizations.

POSITION DESCRIPTION

Reporting to the Chief Program Officer, the Data Analytics Manager (DAM) will manage the processes responsible for accurate data collection, management, processing, modeling and analysis. The ideal candidate has a knack for consuming multiple data sets,formulating a cogent story, and leveraging those insights for strategic programming opportunities. The Data Analytics Manager will work closely with leaders on the Program teams to meet annual goals and activities by supporting and implementing high-quality, data-driven decisions.

SMASH is headquartered in Oakland, CA, though the incumbent may be fully remote. Occasional travel is required throughout the year.

Responsibilities:

Key responsibilities include but are not limited to those listed below.

Performance Evaluation Reporting and Process Improvement

• Lead data analytics function for team of full time and seasonal staff members to execute a vision of excellence in STEM, with an emphasis on computing education, across all SMASH programs
• Partnering with external research resources, participate in the design and scoping of data needs for new metrics to enhance the impact and sustainability of SMASH
• Lead cross-functional projects using data modeling and analysis techniques to discover insights that will guide strategic decisions and uncover optimization opportunities
• Build, develop and maintain data models, reporting systems, data automation systems, dashboards and performance metrics support that influence key programmatic decisions
• Examine, interpret, and report results of analytical initiatives to stakeholders in the Leadership and Programs team
• Develop and implement quality controls and departmental standards to ensure quality standards, organizational expectations, and regulatory requirements
• Communicate results and program impact of insight initiatives to stakeholders within and outside of the organization

Data Management and Development

• Develop and maintain the reporting tools for the Programs team, CEO, and Leadership team to effectively measure execution, progress to goals, and impact of all SMASH programs
• Collaborate with the Head of Operations to implement and maintain tools, systems and Standard Operating Procedures that will ensure program efficacy
• Establish consistent, objective program performance standards of accountability for SMASH Program staff; monitor and manage those scorecards and dashboards
• Design and build technical processes to address program issues
• Oversee the design and delivery of reports and insights that analyze program functions, key operations, and performance metrics
• Ensure accuracy of data and deliverables, comprehensive policies and processes
• Manage and optimize processes for data intake, validation, mining and engineering as well as modeling, visualization, and communication deliverables
• Oversee the data/report requests process from funders, the Board, and other constituents: tracking requests submitted, prioritization, approval, etc.

Other Duties as Assigned

Requirements

Required Attributes:

• Collaboration: Exceptional listening, communication, and presentation skills; excellent time management and organizational skills; timeliness and dependability; adept at having difficult conversations; strong communication skills
• Relationship Building: Welcome and embrace individual differences of everyone in the room; humility; patience when navigating situations; ability to listen to multiple perspectives; restorative approach to relationship building and conflict resolution
• Problem Solving: Remain curious, innovative, iterative, and quickly pivot as needed; keep activities on track, think creatively, and act swiftly in the face of unexpected events; make data-based decisions; project management; outcomes focused
• Resilience: Approach situations with a growth mindset, adapt, and reflect to ensure desired outcome(s) are met

Additional Experience:

• Working knowledge of data mining principles: predictive analytics, mapping, collecting data from multiple data systems on premises and cloud-based data sources
• Strong SQL skills, ability to perform effective querying involving multiple tables and subqueries
• Understanding of and experience using analytical concepts and statistical techniques: hypothesis development, designing tests/experiments, analyzing data, drawing conclusions, and developing actionable recommendations for program units
• Experience working with databases and creating dashboards using all relevant data to inform decisions
• Experience using analytics techniques to contribute to organization growth efforts and other key program outcomes
• Strong ability to plan and manage numerous processes, people, and projects simultaneously
• Excellent communication, collaboration, and delegation skills
• At least 3 years of experience in a position monitoring, managing, manipulating, and drawing insights from data. The right candidate will also be proficient and experienced with the following tools/programs:
  • Adept at querying languages: SQL, SAS, etc.
  • Experience with data visualization tools: Tableau, Raw, chart.js, etc.
  • Python, R, or other programming languages
  • Well versed in MS Office Suite: Excel, Word, and PowerPoint

Benefits

COMPENSATION

The salary range for this position is $95,000 - $105,000.

BENEFITS

SMASH provides competitive compensation commensurate with experience, and an excellent benefits package including medical, dental, vision, life/disability insurance, paid time off, 401k, volunteer time and flexible spending accounts (i.e. parking, transit, medical and dependent care). The Kapor Center office is located in the uptown district of Oakland, with excellent access to public transportation.

STATEMENT OF NON-DISCRIMINATION

In keeping with our beliefs and goals, no employee or applicant will face discrimination/ harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/ domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/ harassment based on "protected categories," SMASH also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at SMASH.

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