CX Warehouse Specialist

About the Team

GOAT is seeking a results-oriented CX Warehouse Specialist.  This individual should have strong written and verbal communication skills, as well as strong problem solving skills.  You will be responsible for expediting and assisting on escalated scenarios from our executives, VIP clients, social media, and our CX frontline teams.  The ideal candidate will be a driven, organized, innovative thinker who is comfortable working across a variety of departments. This role requires someone who is capable of multitasking, is detail-oriented, is innovative, and able to successfully support various improvement projects.

In this role you will:

• Assist warehouse associates with CX processes including returns and issues
• Analyze information on potential return or overridden policy situations
• Support various teams across sites on escalated contacts and/or otherwise out of the ordinary situations related to warehouse operations
• Identify areas of improvement within the department 
• Effectively communicate customer issues and/or trends with the Leadership team and devise ways of improving the customer experience
• Respond to customer and frontline agent inquiries and provide resolution
• Assist in testing new methods and tools aimed at expediting our support processes
• Be flexible to manage other assignments as they arise

We are looking for:

• Preferred 1+ years of warehouse operations experience
• Preferred 2+ years of customer service experience
• Proven ability to communicate and work seamlessly with both technical and business teams
• Ability to gather and analyze information to make recommendations that will improve customer experience and improve the marketplace experience
• Team player, a quick learner, self-starter, able to work independently, and willingness (and ability) to handle the pressures of an increasing level of responsibility as we scale
• Strong problem solving and excellent written and verbal communication skills; able to interact with team and customers in a clear and concise manner  
• Must be able to prioritize work and manage time effectively; the ideal candidate thrives in a fast-paced, multi-faceted, independent environment  
• Highly organized with demonstrated attention to detail
• Available and willing to work extended hours as needed, including weekends and holidays, to meet business needs

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