TTEC Digital

USA

Posted on: 17 March 2024

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CX Consulting Project Manager

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

TTEC Digital seeks a Consulting Project Manager to join our CX Strategy and Research practice! This is a 100% remote opportunity!

As a Manager of Consulting and Project Management at TTEC Digital you will be part of a project delivery team, ensuring that our clients receive exceptional and effective solutions that enhance both end-customer and employee experiences. The ideal candidate will have a strong background in project management within the consulting industry, with a proven track record of successfully delivering projects on time, within budget and exceeding client expectations. This role requires excellent communication skills, leadership abilities, and the capability to navigate complex client relationships while ensuring project goals are met effectively. This is a Consultative PM role, requiring the person to dig in with the team on projects, understand the work being delivered, and contribute to it, not solely PM projects. This role reports to the Director, CX Strategy, Design & Process.

What you'll be doing:

Project Planning and Execution:

Develop comprehensive project plans, including scope, timeline, resources, and budget allocation.
Coordinate project activities, tasks, and milestones to ensure timely delivery and adherence to client requirements.
Monitor project progress and identify potential risks or issues, implementing mitigation strategies as needed.
Facilitate effective communication between internal teams, clients, and stakeholders to ensure alignment and transparency throughout the project lifecycle.

Client Relationship Management:

Serve as the primary point of contact for clients, maintaining strong relationships and addressing any concerns or inquiries promptly.
Conduct regular status meetings and progress updates with clients to review project milestones, deliverables, and performance against expectations.
Anticipate client needs and proactively offer solutions or recommendations to enhance project outcomes and overall satisfaction.
As opportunities to provide additional consultative solutions are identified, advise the Director.

Team Leadership and Collaboration:

Lead cross-functional project teams, providing guidance, direction, and support to team members throughout the project lifecycle.
Foster a collaborative and positive work environment, promoting teamwork, innovation, and continuous improvement.
Delegate tasks effectively, ensuring each team member understands their responsibilities and contributes to project success.

Continuous Improvement:

Drive process improvements and best practices within the project management function, contributing to the overall enhancement of project delivery methodologies.
Gather feedback from clients, team members, and stakeholders to identify areas for improvement and implement actionable recommendations.

What you'll bring:

Minimum Bachelor’s level degree required.
8+ years of proven experience in project management, preferably within the consulting industry
Project Management Professional (PMP) certification is strongly preferred
Client-facing consulting experience
Contact Center or CRM experience
Both Waterfall (required) and Agile delivery experience (preferred)
Demonstrated ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines in a fast-paced environment.
Excellent interpersonal skills, with the ability to build rapport, negotiate effectively, and resolve conflicts diplomatically.
Strong analytical and problem-solving abilities, with a keen attention to detail.
Proficiency in project management tools and software (e.g., Microsoft Project, JIRA, Asana).
Exceptional verbal and written communication skills.
Leadership qualities, including the ability to motivate and inspire team members to achieve project goals.
Flexibility to adapt to changing priorities and project requirements.

What you can expect:

The anticipated range for individuals expressing interest in this position is $ 110K to $150K. Actual compensation offers to a candidate may vary based on geographic location, work experience, education, and/or skill levels. This position is eligible to participate in an annual incentive program.

Benefits available to eligible employees include

Medical, dental, and vision 
Tax-advantaged healthcare accounts
Financial and income protection benefits
Paid time off (PTO) and wellness time off

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About Us

TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.

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