Customer Support Specialist

Created in October 2014, Tether USDt was the first stablecoin in existence, and remained the sole stablecoin in the market until March 2018. Tether is disrupting the legacy financial system by offering a more modern approach to money. By adding fiat currency-digital cash to the blockchain, Tether makes a significant contribution to a more connected ecosystem by introducing digital currency benefits, such as instant global transactions, to traditional currency and incorporating traditional currency benefits like price stability to digital currency. With a commitment to full transparency and compliance, Tether is the most secure, fastest, and lowest cost way to transact with money.

Our team is fully remote and globally distributed to capture the best talent from around the world. So far we’ve grown fast and stayed lean to secure our place as a leader in the space.

If you get excited about being in an industry that is breaking new ground and has the confidence to meet the many challenges that this evolving space faces, we are interested in talking to you. Join us and help lay the foundations for a decentralized future.

Customer Support Specialist - (Remote Italy)

The successful candidate will be responsible for:

• Effectively handles inquiries and requests from corporate and professional traders

• Continuously upgrade skill sets

• Lead by example to demonstrate full ownership of outstanding customer service

• Contribute to the positive customer support culture through active participation and support of the Bitfinex vision, initiatives, and objectives

• Cross-team interactions

• You must be able to work independently with minimum supervision, flexible as to working arrangements and hours, and confident in making decisions in accordance with Bitfinex’s practice.

• Experience and a deep interest in working with Finance, Mathematics or Statistics

• Good understanding of trading and derivatives markets

• Strong analytical ability

• Experience in customer relations, ability to handle requests and inquiries is essential

• Excellent communication skills in English

• Passionate about cryptocurrency and blockchain world

• Detail-oriented

• Security and privacy focus

• Familiar with Office Suites (especially Excel)

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