Customer Support Specialist

We are looking to hire a Customer Support Specialist, who will resolve retail and corporate problems of our clients in an effective way.

We are ready to consider candidates without work experience, students who have just completed their studies.

Job Responsibilities:

• rapid and effective resolution of both retail and corporate clients’ problems, sent to you as requests through the CRM system;
• advising clients on all matters concerning bookings and our product;
• communication with suppliers, hotels and clients by email and phone;
• working in CRM systems and with our internal databases.

Requirements

• knowledge of English on at least Upper Intermediate level (both spoken and written);
• kindness, stress-resistance, politeness and responsibility;
• ability to learn quickly and be results-focused;
• a functioning computer and microphone;

Benefits

• remote work;
• a young and active team of super specialists;
• schedule: 2/2 rotating shifts (2 days work from 8 a.m. to 8 p.m. Serbia time / 2 days off, including weekends);
• salary 800 euro + till 250 euro bonus kpi;
• interesting and ambitious tasks that will take you to the next professional level;
• learning: seminars, trainings and conferences. If you want to participate in a conference, we will help to organize it;
• corporate discounts on hotels and other services.

Founded in 2016 (part of Emerging Travel Group, est 2020) and created for travel market professionals, RateHawk has become one of the fastest-growing platforms for B2B industry players. An innovative and reliable partner for tens of thousands of travel agents, tour operators, and corporate clients.

We offer over 1.8 million accommodation options, FIT & group reservations, car rental, transfers, and other travel-related services for both leisure and business travel.

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