Customer Support Specialist

Propelus is modernizing how professionals, their employers, regulators, and associations work better together. For over 20 years, Propelus solutions — CE Broker, EverCheck, and Immuware — have propelled the progress of millions of dedicated professionals in their career journey. Our market-leading workforce compliance management technology, full-lifecycle continuing education software, and vital data simplify total professional management for a happier workforce, better operations, and safer communities.

This is a remote, contract-to-permanent full-time Customer Support Specialist position. This job comes with full benefits, and is ideal for people with busy lives to still have weekends and holidays off! Plus, it's meaningful work with a real impact - assisting licensed professionals to track their continuing education needed for license renewal! This is a fully remote position and employees can work from anywhere in the United States.

Shifts will be from 11 am - 8 pm Eastern Time, Monday-Friday, with earlier shifts possible as they become available. Check out your future coworkers at CE Broker's Instagram page!

Responsibilities include:

• Assisting customers through chat and phone support

• Provide delightful customer service through casual, unscripted conversations

• Answering customer emails to the general support inbox

• Provide customer feedback and data to internal teams across the company

• Maintain detailed product knowledge to engage in consumer education and support sales efforts

• Write internal documentation and tutorials

We're looking for someone who...

• Has 2+ years of previous contact center experience with a track record of success handling online chats, inbound phone calls and emails

• Writes in a clear and concise manner

• Enjoys teaching others and explaining technical concepts

• Has patience to listen and grasp what customers are trying to accomplish

• Knows how to communicate and help in a friendly, professional manner

• Pays high attention to detail

• Has functional knowledge of computers and can perform basic troubleshooting to resolve minor computer issues.

• Demonstrates a track record of pursuing continuous improvement (i.e. educational endeavors such as Associate or Bachelors degrees, certifications or ongoing coursework)

• Has ongoing access to a quiet workspace to conduct professional business.

• Has a reliable broadband internet connection (minimum 3 MB upload, 18 MB download required) with ethernet connection capability.

• Awarded one of BuiltIn's 2023 Best Place to Work and 7 years running by Outside Magazine!

• Professional development allowance to help you grow in the ways that mean the most to you.

• Flexibility for balancing work with the rest of life and ample PTO, including paid time off for volunteering and for becoming a new parent.

• 401K with company matching, as well as financial planning education and resources.

• Employees choose from HSA, FSA and traditional insurance options for medical, dental, and vision coverage for themselves and dependents.

• Wellness benefits - we’ll help you pay for fitness endeavors and organic produce delivery services.

• Check us out for yourself at our careers page or our CE Broker Culture and EverCheck Culture Instagram accounts.

We are an equal opportunity employer and value diversity at Propelus. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Candidates from all backgrounds are encouraged to apply.

This position is scheduled to work 40 hours per week, M-F unless required otherwise by projects. This job is open to candidates authorized to work in the US and located within US borders.

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