Customer Support Specialist

At Olo we develop an online food ordering platform used by many of the country's largest restaurant chains, reaching millions of consumers. Chances are if you've ordered directly from a restaurant brand's app or website, we've made that happen.

Olo is looking for two service-driven support enthusiasts to join our growing Support team as Customer Support Specialists, where you will play a crucial role within Olo's Customer Experience team by providing the first level of support for our restaurant customers and their franchisees. Olo's Support platform is available seven days a week 7:00am-12:00am ET, and our Support team operates during holidays with limited rotating staff, so working on holidays may also be required.

As a Customer Support Phone Specialist, you will assess and address phone calls with support requests that come into our Customer Support team while also working with our team to improve documentation and processes to decrease escalations. The primary shift time for this role will be 3pm-12am ET Tuesday through Saturday. 

As a Customer Support Email Specialist, you will assess and address online customer support tickets and occasional phone calls that come into our support queues while also working with the Customer Experience Team to improve documentation and processes to decrease escalations. The primary shift time for this role will be 3pm-12am ET Sunday through Thursday.

You will report to a Senior Customer Support Team Lead, and can work remotely from anywhere in the U.S. or at Olo's headquarters in NYC.

Olo is the engine of hospitality powering the restaurant industry's digital transformation. As a leading open SaaS platform, we enable over 600 restaurant brands to jointly reach 85 million connected guests across approximately 78,000 locations. More than two million orders per day run on Olo's platform, allowing brands to maximize the convergence of digital and brick-and-mortar operations while raising the bar on hospitality. The result: brands do more with less and make every guest feel like a regular. With integrations to over 300 technology partners, our customers can build digital experiences with the largest and most flexible restaurant commerce ecosystem on the market. You have likely used Olo and not even known it! Learn more at olo.com.

We’re remote-friendly. Since 2015, we have been evolving our culture to continue to support a more distributed workforce and now over 75% of our team works remotely across the U.S. If you're in the New York City area, you can choose to work remotely or from Olo's headquarters, located in Tribeca.

We offer great benefits, such as 20 days of paid time off, 10 separate sick days, 11 holidays plus year-end closure, health, dental and vision coverage for yourself and your family, a 401k match, remote-office stipend, company equity, a generous parental leave plan, volunteer time off, gift matching policy, and more!

Our best estimate of the compensation range for this opportunity is $46,013-$65,969 annually, depending on the experience you bring and your location. This role is also eligible for incentive compensation. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.

We value diversity. At Olo, we know a diverse and inclusive team makes our workplace better. Don't meet every single qualification in the job description? Market data shows that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace that is free from discrimination and harassment; this allows us to make better decisions and better serve the communities we’re a part of. So if you're excited about this role but your previous experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

All applicants receive consideration for employment. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, or disability status.