Lightspeed Commerce

Manila, Manila, Philippines

Posted on: 30 November 2023

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Customer Support Specialist

Hi there! Thanks for stopping by 👋

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We’re looking for a Customer Support Specialists to join our Support team in Manila. We create products for (and by) people who love to produce, sell and share great food and drink, so they can connect better, work faster, and smarter, and keep growing, In this role, you will be working as part of our awesome Manila Support team, helping out customers around the world.

What you’ll be doing:

Have enthusiastic, positive and knowledgeable interactions with customers, partners and Lightspeed team members, maintaining Lightspeed's Gold Class standard for support
Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution
Maintain customer health and retention by responding to red flags
Assist with the help of the Lightspeed Support Centre
Involvement in the review and deployment of new Lightspeed platform releases
Assist with the identification, reproduction and escalation of product issues and bugs to the Quality Assurance team, tracking through to resolution with each customer, partner and Lightspeed team member
Advocate and promote improvements to our products and services from frontline customer feedback to the Support Manager

This role will cover predominantly a nightshift schedule and may be required to work during weekends depending on the business needs.

What you need to bring:

Proven technical support and customer service experience
Experience interacting through Phone, Email, Ticketing and Live Chat platforms
Knowledge in online, mobile and desktop platforms; iOS, Android, OSX, Windows
Familiarity with the concept of an API as a method to extend and connect applications
Experience troubleshooting in a software environment

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

What’s in it for you?

Come live the Lightspeed experience...

Ability to do your job in a truly flexible environment;
Genuine career opportunities in a company that’s creating new jobs everyday;
Work in a team big enough for growth but lean enough to make a real impact.

… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

Participate in the Lightspeed global culture
Competitive salary package
Flexible Work from Home policy
HMO for employee and 2 dependents
15 days Vacation Leave and 10 days Sick Leave
Night differential (where applicable) and allowances
Health and wellness benefit of 7500PHP per year
Mental health online platform and counselling & coaching services
LinkedIn Learning license

We partner with Inform Group to employ our Lightspeed workforce in the Philippines. Inform Group hosts Lightspeed employees who enjoy the benefits of the Philippine labour code combined with the full career opportunities provided by Lightspeed.

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