Customer Support Specialist

THE ROLE

As a Support Specialist you will play an instrumental role as a member of an elite customer support team. We are looking for someone who has a sense or urgency, attention to detail, and most importantly loves to interact with customers. You will be immersed in a rapidly changing and growing environment and will be empowered to contribute ideas on how we can improve the customers experience and drive greater company success.

WE'D LOVE TO HEAR FROM YOU IF:

You are an upbeat team-player who thrives on being the first line of customer support, self motivated and enjoys data to track performance. You also would love to:

• Provide customer support via various communication methods (phone, email, etc.) quickly identifying and solving the immediate issue while working to proactively resolve future concerns.
• Clearly documents all customer contact accurately within Salesforce and other tools. Escalating situations as appropriate.
• Actively listen to concerns, ask thoughtful questions, and resolve issues to create a one stop shop experience.
• Provide feedback to improve our customer experience. You are empowered to share feedback and take ownership of team results.
• Meets goals and metrics which include quality, sales targets and productivity (FCR, SLA, Quality, etc.)

QUALIFICATIONS:

• 2+ years in a fast paced customer-facing role where you were required to multi-task by talking to the customer and using systems simultaneously.
• Organized with the ability to effectively manage your time.
• Experience working independently and making decisions in real time.
• Clear, effective communication with strong interpersonal skills.
• Familiar with Salesforce (or similar tools) and phone support call center technology.
• Excellent work ethic and attention to detail.

• 100% employer-paid medical, dental, and vision coverage for full-time employees

Job Type: Full-time

Pay: $21.00 - $29.00

Benefits:

• Flexible schedule
• Work from home

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Remote

Work Location: Remote

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