Customer Support Specialist

Who We Are

Emphasys Software’s Housing Locator, a wholly owned subsidiary of Constellation Software (TSX: CSU), is seeking a Customer Support Manager based remotely to support the growth of our business.

Emphasys Software's goal is to build, invest in, and improve industry-leading software for the affordable housing market. 

Emphasys's market-leader Housing Locator, the Zillow for Affordable Housing, is looking for a self-motivated, hard-working customer support leader with exceptional strategic, operational, and communication skills - both verbal and written. The individual will be responsible for helping to build, organize, and manage all in-house customer support provided (inbound and outbound across various channels), as well as overseeing existing external call center vendor on key inbound support.

What You Will Do:

• Manage and track client contracts for all products & services (HL maintenance, RentComp, Waitlist/Lottery, Add-ons).
• Provide client support to our HFA and HL client base by being thorough, technical, and articulate.
• Support client marketing activities as applicable.
• Help represent Housing Locator by being polite, professional and tactful at applicable conferences.
• Employing tenancity to revise and build customer support documentation and policies.
• Help administer HL trainings and demonstrations for agencies, reporting assistance, and other client support as needed.
• Ad-Hoc special project and program support as needed.

What You Bring:

• Bachelor's degree.
• 3+ years professional experience in contract management and/or customer support; experience in the affordable housing industry is a plus, but not required.
• Excellent verbal and written English communication skills.
• Strong technical investigation and follow-up skills.
• Experience with hardware & operating system-level administrative settings investigation and troubleshooting.
• Experience with standard business environment software, such as Operating Systems (e.g. Windows), office word processing and spreadsheet software (e.g. Word, Excel).

Why Join

Emphasys Software has been a part of Aquila, a subsidiary of Constellation Software Inc., since 2008 and a leader in providing software for the housing industry for over 20 years. Responsive to the needs of multiple markets, and acting as a thought partner to ensure success, Aquila invests in category-defining B2B/B2G software companies globally. We are a well-managed, profitable company that operates like a startup with the financial backing of a larger organization.

Emphasys brings together bright, talented people who aspire to excellence and share a commitment to upholding our mission: To be a company of outstanding people delivering vertical market software solutions through long-term partnerships with clients.

Our entrepreneurial culture, lean environment, and people come together to form a dynamic organization where purpose drives our growth. With the autonomy to be creative and curious, we collaborate and iterate to achieve real impact in the communities we support.

We encourage and appreciate candidates with diverse backgrounds and experiences. If you have 70% of the qualifications we seek and want to play an integral role in our success, please apply!

Emphasys Software promotes equal employment opportunities for all. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, marital status or any other basis covered by appropriate law. All employment decisions are made based on qualifications, merit, and business needs. We welcome and encourage applications from people with disabilities and accommodations are available on request.

Apply now!

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