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Posted on: 14 May 2024
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Are you passionate about helping customers and colleagues? Do you also enjoy solving complex data and technical problems? Would you be excited to support smooth adoption of a mapping software platform used by broadband providers who are building fiber networks? If this describes you, then apply now to our open Customer Support Representative position here at VETRO FiberMap.
VETRO - a high-growth SaaS company based in Portland, Maine - is a cloud-based GIS platform that has been purpose-built for fiber optic mapping and management. VETRO enables ISPs, WISPs, municipalities, and engineering companies that are designing, building and operating the next generation of broadband infrastructure. A leader in the space, VETRO has customers in over 20 countries and on 5 continents.
The Customer Support Representative will work on the Support team and will interface externally with our customers and internally as a platform specialist. Our ideal candidate is a motivated self-starter and tenacious and resilient problem solver who can work independently and grow with the team.
Do you have what it takes to deliver on the objectives above? Our Customer Support Representatives must be fearless, patient, confident, and able to translate complex technical topics to users of many different skill levels.
This position is a full time, permanent position, with full benefits. We are a remote-first company with our headquarters office in Portland, Maine. The starting salary is $60,000.
Please send a short cover letter telling us about yourself and why you are excited about this job opportunity.
VETRO, Inc. is an equal opportunity employer, and selects individuals best matched for the job based upon job-related qualifications regardless of race, religion, color, creed, sex, sexual orientation, age, ancestry, national origin, gender identity, genetic information, disability, pregnancy, veteran or military status or any other status or characteristic protected by law.
COVID-19 considerations:
We value the safety of our staff and our community at large. All interviews will be conducted remotely and work will commence in a remote environment.
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