Customer Support Representative

How will this role will Serve, Own and Grow at Rev: 

Do you want to work at a high-growth company where your impact is seen and rewarded? Are you looking for the autonomy to do your best work? At Rev, we value service, ownership and growth. Rev is a dynamic and innovative AI transcription company committed to understanding the human voice. 

As a member of the Customer Support Team, you will be responsible for: answering phone calls, taking chats and responding to emails. This role will report to a Customer Support Manager. 

Please note at this time we are only seeking full-time positions – you must be able to work 40 hours per week and specific shift availability in the evenings including (12:00pm-9pm central time). 

Responsibilities:

• Skillfully communicating with customers while providing an unrivaled experience through phone, chat and email
• Work seamlessly across all Rev services to resolve issues large and small
• Review and process incoming orders for our various service offerings
• Collaborate with the support team while maintaining our core values and meeting goals
• Promote a helpful, happy attitude with both customers and your team members

Qualifications:

• 1+ years sales and/or customer support experience
• You are tech-savvy. You are the person your family calls for help when their computer goes wonky and you do so with patience and compassion. You can easily troubleshoot basic issues.
• You have excellent written communication skills. When you write, words flow like butter and people are impressed by your well-thought-out prose.
• You have rare people skills which allow you to get out in front of problems and proactively help with potential troubles.

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