Customer Support Representative

Emerging Travel Group (ETG) is looking to hire a Customer Support Representative, who will take calls and provide initial advice to our clients.

Job Responsibilities:

• Being front line voice and ears of our company, providing customer support via live chat, calls and email for our international clients and partners;
• Assisting clients and partners with existing reservations and questions before booking;

• Distributing requests among departments and teams;

• Logging activity in CRM.

Requirements

• Excellent verbal and written communication skills in English (at least B2/C1);
• Previous experience in travel, hospitality or customer service is an advantage;
• Ability to deliver amazing Customer service by phone and in text;
• Boats the can-do attitude, patience and ability to "read" customers;
• You can work both as part of the team and with limited supervision;
• You are a natural multitasker;
• Responsibility, attentiveness, empathy, ability to handle stress.

Benefits

• remote work;
• 850 euro salary + up to 150 euro bonus kpi;
• schedule 2/2 rotating shifts (2 days work from 9 a.m. to 9 p.m. GMT+3 / 2 days off, including weekends) or 5/2 (Monday through Friday from 10 a.m. to 7 p.m. GMT+3);
• a young and active team of super specialists;
• interesting and ambitious tasks that will take you to the next professional level;
• learning: seminars, trainings and conferences. If you want to participate in a conference, we will help to organize it;
• corporate discounts on hotels and other services.

Founded in 2016 (part of Emerging Travel Group, est 2020) and created for travel market professionals, RateHawk has become one of the fastest-growing platforms for B2B industry players. An innovative and reliable partner for tens of thousands of travel agents, tour operators, and corporate clients.

We offer over 1.8 million accommodation options, FIT & group reservations, car rental, transfers, and other travel-related services for both leisure and business travel.

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