Customer Support Representative

Employment setup
The legal employer for this position is Arabian Private Holdings, a firm based in Saudi Arabia. This is a fully remote role open to candidates in several regions, including those familiar with the Ireland market context due to our current project activities. Candidates must already possess the right to work in their country of residence as we do not provide visa sponsorship. This is a full-time position requiring a consistent weekly schedule. We require four hours of overlap with Riyadh time: 09:00 to 13:00: for team coordination, with the remainder of the day structured around the needs of our European clients. Compensation is competitive and paid monthly. You will report directly to a firm Principal. The hiring process consists of an initial profile review, a brief written technical assessment, and a final interview via video call.

About the role
This position acts as the primary support link for a scaling project with a leading European financial technology group. Our firm is currently assisting this client with their operational entry into Ireland, requiring a dedicated hand to manage user inquiries during this expansion. The role exists to ensure that technical and account-related questions are met with the same analytical rigor we apply to our broader consulting mandates.

About Arabian Private Holdings
Arabian Private Holdings was founded on the principle that critical business problems do not require large consulting teams or hundred-page slide decks. We work with family groups, listed corporations, and government entities to provide portfolio clarity and help refine their operating models. Our firm is principal-led, meaning the senior professionals who take on a mandate are the same ones doing the work. We operate as a remote organization, valuing the quality of our analysis and the strength of our relationships over traditional office presence. We prefer direct communication and focus on delivering specific, defensible results for a limited number of clients.

What you will do

• Manage incoming inquiries from users of the financial technology platform, ensuring every response is accurate and clear.
• Perform research into account discrepancies and technical issues to form a view on the necessary solution before responding.
• Maintain a detailed log of recurring user problems to help the team identify patterns in the software operating model.
• Draft and update support documentation to reflect the specific requirements and language used in the Ireland market.
• Collaborate with firm Principals to ensure that support activities align with the client governance standards.
• Submit weekly reports on response times and resolution quality for ongoing mandates.
• Identify potential improvements in how we handle data and user privacy within the support workflow.

• A high standard of written precision and the ability to explain complex financial features in plain language.
• Familiarity with digital help desk tools and common spreadsheet applications for tracking data.
• Comfortable working independently in a remote setting while maintaining a consistent output.
• Logical rigor when troubleshooting technical problems or account issues.
• Some exposure to financial services or a general interest in how technology affects corporate strategy.
• A background in a service-oriented environment where detail and accuracy are more important than speed alone.

• Regular interaction with firm Principals and exposure to high-level corporate strategy work.
• The opportunity to play a part in a significant European financial technology rollout.
• A work environment that values logical thought and clear writing over buzzwords.
• Flexible remote working conditions with a focus on defined professional outcomes.
• Professional development in the areas of corporate governance and client service management.

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