Customer Support Representative, 1st line

We are looking for an exceptional 1ts line Customer Support Representative to join our team and actively contribute to our growth and success. As part of the Intento team, you will have the opportunity to play an active role in supporting global companies as they implement and utilize our AI technology.

This is a remote position, and we consider candidates from the European and the US time zones.

About Intento:
Intento is a fast-growing company founded by two PhDs in AI and has gained recognition from industry leaders such as OpenAI and Gartner. With 75+ employees working remotely from locations around the world, our head office is located in California, USA.

Values you can expect from working at Intento:

• Work in an exciting, fast-paced startup environment where you can personally influence the company's course.

• Transparency of business strategies.

• Autonomy, balanced by responsibility.

• Solving significant industrial problems.

• Gain first-hand experience deploying solutions to Fortune 500 companies.

• Get exposed to AI at a unique company while meeting various industry professionals.

Our ideal candidate has:

• Fluent in English, with excellent writing and speaking skills.

• It’s good if you have any background in Customer Service and also in the IT segment (especially in the US or EU market).

• Experience in the localization industry is a huge plus.

Responsibilities:

• Actively working with customers to identify and resolve various support questions and issues, from simple to complex, via email and troubleshooting sessions.

• Exceeding customer expectations by delivering exceptional service.

• Taking ownership of customer needs by following up with tickets and escalating internally where necessary

• Identifying, troubleshooting, documenting, and escalating internal and external customers' technical issues and bugs to the Development team efficiently and accurately

• Building and augmenting our internal Knowledge Base and external resources so that reoccurring solutions are documented to enhance the quality of our customer responses and reduce resolution time

• Demonstrating leadership and autonomy in resolving complex technical problems, including escalations to the Development team

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