Underdog Fantasy

USA

Posted on: 14 May 2024

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Customer Support Associate - Sportsbook

Hi, we’re Underdog!

We’re the fastest-growing sports gaming company ever.

We build innovative games and products for American sports fans.

Founded in 2020, our team built four of today’s most widely played fantasy games and recently launched our Underdog Sportsbook. We are the only sportsbook to ever launch on our own home grown technology, which allows us to build different and innovative experiences. We believe there’s so much more to be built for sports fans, and we’ll continue to win by building the best products and experiences for our customers.

The opportunity in front of us to become the biggest company in our space is massive; after all, we’re currently sitting in the fastest-growing consumer industry in the U.S. In just over two years, we reached a nearly $500 million valuation through some of the best investors in the game, including Mark Cuban, Kevin Durant, BlackRock, and SV Angel. We are many times larger now and our growth is not slowing down.

At Underdog, we believe that sports are for everyone and are building a tomorrow for every fan. Want to help create that future? Join us.

About the role and why it’s unique:

Approach user inquiries with a cool, open-minded approach and make sure that their concerns are being fully heard
Gather information from users in order to efficiently reach solutions by cross-collaborating with teams from several different departments
Create a lasting impression on every user through transparent, open, and honest communication
Assist with account & payment reviews in order to ensure users are appropriately using Underdog as it was intended to be used
Show up everyday with a positive attitude and excited to help the team collectively reach its goals
Deliver exceptional customer support via live chat, addressing inquiries related to account management and financial transactions
Expertly resolve betting and account-related issues with precision and efficiency
Offer comprehensive technical assistance to both Web and Mobile app users
Assist in facilitating a smooth and seamless onboarding experience for users, ensuring their successful adoption of the app

Who you are:

Flexible weekday & weekend availability due to varying shifts
An optimistic and proactive individual, dedicated to finding solutions
A versatile team player, adept at navigating diverse situations with ease
A clear and concise communicator, with an emphasis on writing skills
A receptive individual who embraces new perspectives and approaches
An insatiably curious learner, driven to acquire new knowledge daily
A customer service expert, delivering exceptional support by showcasing deep product expertise
Proficient multitasker, committed to delivering high-quality work across various tasks

Even better if you have…

Experience with Intercom (or other ticketing processor systems)
Sports Betting experience/knowledge
1-2 years of customer support or related experience
BA/BS from an accredited college or university

Underdog Sports is firmly committed to equity, inclusion, and diversity. Our unique culture was built on the foundation of a safe and inclusive environment for people of all backgrounds. We highly value the mental, physical, and emotional health of our employees, and are continuously asking ourselves: what can we do better? Underdog is an equal opportunity employer and doesn't discriminate on the basis of creed, race, sexual orientation, gender, age, disability status or any other defining characteristic. Our targeted compensation rate for this position is between $18 and $20 an hour.

This position may require sports betting licensure based on certain state regulations.

What we can offer you:

Unlimited PTO (we're extremely flexible with the exception of the first few weeks before & into the NFL season)
16 weeks of fully paid parental leave
A $500 home office allowance
A connected virtual first culture with a highly engaged distributed workforce
5% 401k match, FSA, company paid health, dental, vision plan options for employees and dependents

Underdog is an equal opportunity employer and doesn't discriminate on the basis of creed, race, sexual orientation, gender, age, disability status, or any other defining characteristic.

#LI-REMOTE