Customer Support Associate 6 month Fixed Term Contract

Location: Cambridge ~ with a blend of 40%-60 in office, with the rest flexible to remote working within the UK.

This role is a 6 month Fixed Term Contract.

About Us

We're a pioneering health tech company that aims to revolutionise the future of healthcare. We're all about enhancing the patient journey, particularly for those common diseases that affect most people and take up most of our precious healthcare resources.

Our secret weapon? Genomics! We use it to power our tools and systems, improving every step of the patient pathway. From preventing diseases to screening, diagnosing, treating, and even developing new medicines - we've got it covered.

But we're not stopping there. Our vision is a world where everyone benefits from our genomic technology, helping folks and entire populations to live longer, healthier lives.  So, if that all sounds exciting, come join us!

A Day in the Life

As the initial point of contact for users of our ground-breaking healthcare product, your primary responsibility will involve handling incoming requests through various channels such as phone, email, and chat. In the process of managing these requests, your role will entail effective triage and communication with the customers and internal stakeholders.

In addition, you will play a pivotal role in generating written content for our knowledge base in collaboration with other internal teams. Your active involvement in sharing user feedback will ensure that the customer's perspective is carefully considered in shaping our future product roadmap.

It's important to note that this position follows a shift-based schedule, requiring flexibility in working different hours throughout the day.

• A background in providing excellent levels of Customer Support, ideally within a Technology setting. 
• Ability to communicate effectively with a wide range of customers, to help solve their queries. 
• A keen attention to detail to solve issues quickly and efficiently.

• Competitive compensation: Our salaries are externally benchmarked annually to ensure you receive compensation that aligns with the market.
• Generous Holiday Allowance: 25 days of annual leave, an additional 3-day company shutdown at the end of the year, plus bank holidays. More time for you to unwind and enjoy.
• Invest in Your Future: Take advantage of our training and development opportunities, from regular training courses to access to a wide range of L&D materials. We're committed to helping you grow and succeed!
• Wellbeing:  Join a company that values you at work and outside work. We offer a range of benefits, including a pension that increases every year that you work here, comprehensive health insurance for you and your family, critical illness coverage, and life insurance. We also offer enhanced paid family leave.
• An inclusive workplace: Genomics wholeheartedly embraces and champions Equity, Diversity and Inclusion (ED&I) initiatives. We foster an inclusive environment through various means, such as our 'All in Club,' a platform where we come together to celebrate, engage in meaningful discussions, and create awareness. Additionally, we offer our 'Bank Your Bank Holiday' program, allowing you to exchange public holidays for dates that hold personal or cultural significance to you. It's our way of ensuring that every member of our community feels valued and included.
• Charity giving: Make a difference with our payroll giving scheme. Donate to your favourite charities tax-free and help make the world a better place!
• Green Commute: Join our cycle-to-work scheme and enjoy a healthier, eco-friendly commute. We are also conveniently located by major transport hubs so public transport is a snip. It's good for you and the planet!

Would you like to learn more?  Great, we’d love to chat. Please reach out for more information and to see if this opportunity is right for you!

Genomics plc is dedicated to creating a diverse environment and is proud to be an equal-opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Genomics plc politely requests no contact from recruitment agencies. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

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