Customer Support Administrator

Purpose of Position

Their duties will mainly be assisting with invoice payment topics, contacting customers to arrange for overdue payment and co-ordinating the set-up of new direct debit mandates. This is a high-priority project which will give the intern the opportunity to work with a highly motivated team within our dynamic Self-Service (Awin Access) department

Key Responsibilities

• Contact business customers via email or phone call to rectify invoice payment issues. 

• Support the setup and management of new direct debit mandates.Co-ordinate receipt of payment with our Accounts Receivable and Credit Control teams. Ensuring where required payment plans are established to clear any debt.  

• Utilise our Salesforce ticketing system to help keep customer queries to a low level, with fast and high-quality response.  

• Help maintain accurate and up-to-date records of correspondence with our customers.  

Key Skills

• Previous internships in online customer service is a plus (e.g. knowing polite email communication with customers)
• Learning agility
• Attention to detail
• Customer orientation
• MS Office basics
• Familiarity with ticketing systems or other standard customer support software is a plus
• Fluent English
  
  

Our Offer

• Flexi-Week and Work-Life Balance: We prioritise your mental health and wellbeing, offering you a flexible four-day Flexi-Week at full pay and with no reduction to your annual holiday allowance. We also offer a variety of different paid special leaves.
• Remote Working Allowance: You will receive a monthly allowance to cover part of your running costs. In addition, we will support you in setting up your remote workspace appropriately.
• Flexi-Office: We offer an international culture and flexibility through our Flexi-Office and hybrid/remote work possibilities to work across Awin regions
• Development: We’ve built our extensive training suite Awin Academy to cover a wide range of skills that nurture you professionally and personally, with trainings conveniently packaged together to support your overall development. 

Established in 2000, Awin is proud of our dynamic, social and inclusive culture.

Like all businesses, we’ve had to adapt and nurture our culture in a virtual environment. Our virtual ‘Life @ Awin’ hub brings our colleagues from across the globe together for various social activities.

Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the world’s leading open partner ecosystem. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know.

Apply now to begin the next stage of your career at a progressive company that supports both your professional and personal development.

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