Customer Success Support Representative

Charity Navigator is looking for an enthusiastic and detail-oriented person with strong communication skills to join our team on a temporary, part time basis. The position will begin as soon as possible and go through January 5, 2024.  Our team is currently working remotely, and as such, this position will be fully virtual. Candidate will need to provide their own computer. 

Charity Navigator helps millions of people take action and support the causes they care about by connecting them to the best charities that align with their passions and values. The Customer Success team develops and implements strategies, policies and procedures to ensure the success of our customers which includes both donors and nonprofits. The team serves as the primary point of contact for most of the correspondence with our customers. This involves handling inbound and outbound correspondence, tracking communications, and monitoring trends.

We are looking for an adaptable and detail-oriented person to work within the Customer Success team. This individual will correspond with all of our website users including nonprofit representatives ensuring Charity Navigator is well represented to all external parties. They will also track correspondence and assist in identifying trends. They will assist the Customer Success team with creating, updating, and organizing policy and procedure documentation. 

If you are an excellent communicator with strong customer support skills and a passion for the nonprofit space, we strongly encourage you to apply.

What you’ll be doing: 

Responsibilities may include some or all of the following, depending on the organization's needs:

• Direct correspondence with donors and nonprofit organizations
• Data collection and organization
• Customer inquiry routing
• Trend analysis

What we’re looking for: 

• At least one year in customer service type role.
• Someone with excellent time management skills
• Strong written and verbal communications skills.  We will use your cover letter as an evaluation of your writing skills.
• Someone seeking to gain experience in the nonprofit sector
• A detail-oriented person who is able to take initiative, and take ownership of assigned work project
• Able to troubleshoot and provide creative solutions when faced with obstacles 
• Comfortable working in a small, friendly work environment

Please note: 

We’re looking for someone who can commit to 20 hours per week (four hours a day) between our normal business hours of Monday through Friday 9am-5pm EST.  You will need to provide your own computer for this temporary role. Pay for position is $15 an hour.

About us

Charity Navigator is the world’s largest and most-utilized independent charity evaluator. The organization guides informed giving by evaluating the financial health, accountability, and transparency of charities and by providing data about 1.7 million nonprofits, accessed more than 10 million times annually. Charity Navigator does not charge the organizations it evaluates, ensuring unbiased evaluations, nor does it charge the public for this trusted data. As a result, Charity Navigator, a 501(c)(3) public charity itself, depends on support from individuals, corporations, and foundations that believe it provides a much-needed service to America's charitable givers.

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