Customer Success Specialist

About Us:

Seesaw is an ed-tech company that opens the window to learning, allowing the brilliance and uniqueness of every elementary student to shine through to teachers and families. More than 10 million people across 150+ countries use our all-in-one education platform monthly. 

Historically, families had little insight into what their children were learning in school, and students had to demonstrate their skills in a one-size-fits-all way that failed to capture the depth of their knowledge. Since 2013, Seesaw has paved a new way for learning by enabling families to participate in their children’s education. Our platform generates a powerful learning loop that connects teachers, families, and students, thus creating an environment where every student can thrive. 

Our Mission:

Seesaw’s mission is to create an experience where students are inspired to be their best. We all deeply value education and come to work knowing that what we do today enables future generations. Seesawers take pride in knowing that our work makes the learning experience better and more accessible to all.

Your Team: 

In this role you will work in close partnership with Enterprise Customer Success Managers. 

Your Role:

Seesaw is seeking a Customer Success Specialist Contractor to assist with outbound calls and email communication to connect with our customers regarding their upcoming contract expirations and related matters. 

Your Responsibilities:

• Conduct proactive cold outreach to active customers to help validate contact information and maintain contact hygiene in Salesforce
• Meet key performance indicators aligned with Seesaw’s retention goals
• Partner closely with Customer Success Manager teammates 

Requirements:

• The ideal candidate is enthusiastic about a career in sales or account management in a high volume environment
• Has experience conducting outbound calls and managing high volume of email communication
• Adaptable and able to shift priorities as needed 

Compensation 

Our salary ranges are based on paying competitively for our size and industry. Salary is just one part of our total compensation package that includes equity, perks & benefits, and development opportunities at Seesaw. Individual pay decisions are based on several factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other Seesawers. It is our expectation that the majority of candidates who are offered roles at Seesaw will land well within our salary ranges based on these factors.

The hourly rate for this position is: $17.30 - $20.55

This is a Non-Exempt position.

Seesaw provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religious creed, color, sex, sex stereotype, gender, gender identity/gender expression/transgender, national origin, ancestry, physical or mental disability, medical condition, genetic information/characteristics, marital status/registered domestic partner status, age, sexual orientation, or military or veteran status. In addition to federal law requirements, Seesaw complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Seesaw is committed to protecting your personal data. Learn more about the personal information we collect, how we use it, and how to exercise your rights here: U.S. Privacy Notice. 

Tags