Customer Success Specialist

• Join a passionate customer team at a worldwide leading educational video company
• Drive relationships and enhance video learning experiences for schools
• Full-time, 12 month FTC initially, working remotely with quarterly in person meet ups

Why Join Us?

Do you want to make a positive impact on the education of future generations? If the answer’s yes, then we want you here at ClickView. We believe in using the power of video to transform traditional education, allowing students and teachers to foster a creative and innovative educational environment, from wherever they are.

At ClickView, we look for passionate professionals who are seeking a hands-on role in a dynamic organisation. In turn, we invest in our staff to enhance overall team performance and achieve growth together. You can expect support and investment in your future career. Are you ready to take your first step with us?

The role:

We are looking for a talented and motivated Customer Success Specialist to join our high performing UK customer team.

As our Customer Success Specialist you will play an integral role supporting the customer function with the day to day customer administrative processes. From engaging directly with schools, to supporting the Customers Success Managers, you will work closely with the customer team to ensure that our company’s renewal targets and goals are met and exceeded.

We are looking for an individual who has a genuine passion for supporting customers, with a great attitude and work ethic to match. The ideal candidate will have a proven track record of success with customers, excellent written and verbal communication skills and can follow and develop processes whilst using their initiative to solve customer problems, and build brand advocacy within the community.

This will initially be a 12 month fixed-term contract, which is expected to become a permanent position alongside the growth of the business.

Responsibilities Include:

• Increase usage by engaging with schools through calls and emails
• Coordinate and schedule meetings with customers for the field-based customer team
• Manage onboarding processes for all new customers
• Deliver all administrative tasks for renewals within the company CRM (Salesforce)
• Provide effective, proactive, and professional customer case management via telephone and e-mail
• Drive attendance to webinars, user groups & events
• Manage inbound finance queries, chase overdue invoices and complete New Supplier Forms
• Support with ad hoc duties such as arranging couriers for events and new employees
• Attend quarterly in person team meetings - locations vary across the UK

Requirements:

• Minimum two years experience in customer success, or customer service
• Experience in education highly regarded but not mandatory
• Experience in sales support, renewals and onboarding customers beneficial
• Exceptional written and verbal communication skills with strong attention to detail
• Customer centric in mindset and implementation
• Proven ability to build and foster relationships
• Strong problem-solving and critical thinking abilities
• Excellent time management and organisational skills
• Ability to work independently, take ownership of tasks, and collaborate effectively as part of a team

Benefits:

• Extra paid Wellbeing and Volunteering leave - to care for yourself and others 🚴
• Flexible working hours and arrangements - to accommodate for different working preferences and personal situations 🏠
• 100 days working from anywhere - work remotely from a different location for up to 100 calendar days per year 🌎
• Employee discounts - we offer all employee’s access to a wide range of discounts through Pirkx to support their wellbeing and financial health 💰
• Learning and Development budgets - access to LinkedIn Learning, along with professional opportunities made available to all our teams, so you can continue growing to be the best you 🥇
• Wellbeing Policy - with access to EAP and wellbeing apps, we put your mental health and wellbeing at the forefront of what we do 💆‍♂️
• Generous parental leave policy - we offer an additional 16 week’s full pay 🚼
• Regular social events and conferences - we celebrate the hard work of our team with quarterly conferences and socials across the UK 🥂

Our purpose

ClickView makes video learning easy. We know that each student learns differently. We believe that video is the perfect way to engage with any student, despite differences in learning styles. At ClickView our goal is to give teachers the best opportunity to create a rich learning experience through video education for students.

From the videos we produce right here in Australia, the flipped classroom videos created by our community, to the free to air TV programs we curate, ClickView is revolutionising how video can be utilised to increase student engagement and boost student outcomes.

Our culture

Founded in 2003, we an Australian owned company and have over 80 employees worldwide with offices in Australia and the UK. We are a group of young, enthusiastic and passionate professionals who work hard and are empowered by the technology we use and the products we build. We are looking for more like-minded people who, like us, are motivated by their love of technology and whose unique personality can contribute to the team and the company in general.

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