Customer Success Specialist

About the job:

Are you passionate about customer service and hospitality? Then this is the role for you. At Whoosh, we are building modern, intuitive, and beautiful software solutions to support club operations at premier private clubs across the country. You’ll have a key role in supporting our sales, onboarding and customer success operations.  

Job Type: Full-time

Location: Fully remote (some travel required)

Salary: $60 - 70K

Company Overview:

Whoosh (www.whoosh.io) is developing modern club operations software to help private clubs manage everything from the course to the clubhouse. Backed by top-tier VC investors like AlleyCorp, Craft Ventures and 8VC, we are a B2B SaaS company focused on disrupting and modernizing the golf, racquet and hospitality industry. Our cloud-based modules have proven to be best-in-class for private clubs nationwide, saving staff upwards of 20 hours a week through one easy to use platform. Our customer facing app gives members an easy and convenient way to book or manage their on-site reservations. While golf was our wedge into the industry, Whoosh supports other club departments including racquets, swimming, fitness, events, dining, and more. Used by top 100 golf courses across the country, our software streamlines staff workflows, improves club communications and enables better hospitality and member experiences.

Where you'll make an impact:

• Directly responsible for the buildout and implementation of POC (proof of concept) environments  
• Maintain and ship hardware for POCs
• Provide ongoing customer support via email and phone channels
• Serve as the Whoosh subject matter expert during and after the POC process
• Assist the account executives in updating system configurations and setting up workflows during and after the POC process. 
• Schedule training sessions with customers to ensure clubs are knowledgeable and able to use the product to its full potential.
• Collect bugs/support related issues, help troubleshoot, and escalate to the Engineering and Product Team accordingly.

You'll be successful if you have:

• 2+  years of sales, account management or customer success experience with a track record of taking on new projects, closing sales accounts, and delighting customers (Experience working in a fast paced startup or hospitality environment is a plus).
• Familiarity with G-Suite, Hubspot, Zendesk, Intercom and other software tools. 
• Comfortable working on new initiatives and owning new projects.
• Experience understanding our customers wants and needs, setting expectations and providing feedback to our product team.
• “Get it done” attitude with passion about building something great with a great team. There is a reason this job description is vague!
• Experience and connections in the golf or private club industry preferred.

This job is ideal for someone with the following traits:

• Corporate Athlete - we are looking for a self-starter who can wear a lot of hats and works creatively and collaboratively to get the job done
• People & Hospitality-Oriented - enjoys interacting with people, working on new projects and is a consummate hospitality professional
• Process Orientated - enjoys creating playbooks and documenting processes
• Technology Savvy - you embrace new technologies and are not afraid to dig in
• Enjoys Golf, Racquets and Sports - We talk about and are around sports all day, every day - especially golf.

Perks:

• A fully remote working environment
• A competitive salary and significant equity in a high growth start-up
• Unlimited paid time off to relax and recharge
• Comprehensive health and dental benefits
• Professional development opportunities to support your learning & growth
• Team Taylormade - discounts on clubs an apparel
• Paid parental leave and lots more

Benefits:

• Health insurance
• Health savings account
• Dental insurance
• Vision insurance
• Disability insurance
• Flexible spending account
• 401K
• Paid time off

To apply, please send your current resume AND a cover letter by filling out the application here: https://www.whoosh.io/careers

Only serious inquiries will be considered. We will not accept unsolicited submissions from any headhunters or recruitment firms for this position.

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